Sophie Bartels

Managed closing shifts and oversaw operations for two store locations, ensuring smooth nightly procedures, accurate cash handling, and a clean, secure restaurant at the end of each day. Led and supported team members during high‑volume hours, delegated tasks, and maintained consistent service standards across both stores. Handled customer concerns, trained new staff, and kept operations organized while balancing the needs of two busy locations.

Served in a fast‑paced, high‑traffic restaurant located on a busy street in Loveland. This was my second serving role, building on my earlier experience and strengthening my confidence in handling steady rushes, multitasking, and providing friendly, efficient service. Took orders, ran food, managed tables, and supported the team during peak hours in an environment similar to Village Inn with rotating specials and classic diner‑style dishes.

• Overnight point‑person for a busy highway hotel, balancing daily financials, managing late‑night check‑ins, handling guest issues with confidence, and keeping guests and their information safe and secure.
• Prepped breakfast and coffee service for the morning rush
• kept public areas guest‑ready, and handled light, on‑the‑spot maintenance to keep operations running smoothly.
• Trained new staff members
• enforced hotel specific policies and procedures

Supported overnight and swing‑shift operations at a large, busy hotel by completing detailed financial audits, entering and verifying data, and preparing accurate reports for management. Helped guests throughout the night with check‑ins, questions, and special requests, and stepped in at the bar during evening shifts to serve drinks and keep service running smoothly. Known for staying approachable, flexible, and dependable across multiple departments and changing schedules.

Provided warm, personalized service as the primary bartender in a small, casual fine‑dining wine bar with an extensive global wine and port list. Guided guests through wines from around the world, offering thoughtful food pairings and clear tasting notes while preparing mixed drinks and managing a 6–10 table section on my own. Built strong guest relationships through attentive service, steady communication, and a friendly, knowledgeable presence. The business has since closed.

Played a key role on the overnight baking team, producing high‑volume batches of donuts by expertly rolling, frying, glazing, and finishing a wide variety of products. Operated large commercial machines with precision, maintained strict sanitation standards, and kept the kitchen running smoothly during the busiest hours. Supported early‑morning deliveries and consistently delivered fresh, high‑quality products through strong teamwork, efficiency, and attention to detail. Trained new staff as well.

Blended café craft and book‑floor creativity in a dual role that ranged from making Starbucks‑standard drinks, baking pastries, and creating specialty beverages to designing eye‑catching endcaps and seasonal displays. Recommended books across genres, helped guests discover new favorites, and kept the sales floor running smoothly through inventory work, stocking, and cashiering. Supported the store’s social media with engaging posts that highlighted new releases and in‑store moments. Known for bringing warmth, creativity, and great conversation to both the café counter and the book aisles.

Supported a fast‑paced, high‑volume restaurant by greeting and seating guests, managing OpenTable reservations, and handling all standard host responsibilities. Ran food, bussed tables, delivered bread service, and assisted servers during rushes to keep the dining room moving efficiently. Adapted quickly to shifting needs and helped maintain a steady, organized flow during the busiest hours.

Worked in a high‑volume, fast‑paced restaurant environment, serving and hosting across all shifts. Regularly upsold seasonal pancakes, specialty dishes, and fresh pies by giving guests friendly, informed recommendations. Ran food, managed seating flow, and kept communication smooth between the dining room and kitchen. Trained new team members on service standards, menu knowledge, and efficient workflow. Adapted to whatever the shift needed to keep the restaurant moving during peak hours.

Started as a head cashier and was promoted to Assistant General Manager, working across all departments and shifts in a fast‑paced retail environment. Handled front‑end operations, trained new staff, managed cash procedures, and supported daily store functions from donations and sorting to merchandising and floor organization. Assisted with scheduling, opening and closing duties, and problem‑solving throughout the store to keep operations running smoothly.

Served in a small, family‑style breakfast diner with a steady, high‑volume flow of regulars and locals. Handled fast‑paced morning rushes, took orders, ran food, and kept tables moving smoothly in a true mom‑and‑pop environment. This was my first serving role and the foundation of my love for hospitality, customer service, and the energy of a busy dining room.