Sophia Vazquez
Denver
Summary
Versatile professional with experience in healthcare, customer service, and retail. Detail-oriented with a strong ability to manage responsibilities efficiently, adapt to changing environments, and enhance overall patient and customer experiences through effective communication and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
West Pines Behavioral Hospital
Denver
10.2025 - Current
- Facilitated crisis intervention to enhance patient safety and stability.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Conducted patient monitoring every 15 minutes to maintain safety and comfort.
- Delivered attentive care to effectively address individual patient needs.
- Provided crisis management by utilizing de-escalation techniques such as redirection or calming strategies.
CNA
Pam Health
04.2023 - 09.2025
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician to enable timely interventions.
- Facilitated resident mobility to increase participation in facility events and promote social engagement.
- Documented patient information in electronic health records to ensure accuracy and support care continuity.
- Conducted regular reviews with team members in order to review performance and provide feedback.
Hostess Manager
Ocean Prime
Denver
05.2023 - 02.2024
- Managed seating arrangements to optimize customer flow and reduce wait times.
- Welcomed and seated guests to create a welcoming atmosphere and ensure prompt service.
- Assisted servers with food and beverage delivery during peak dining periods to support efficient operations.
- Handled guest inquiries and resolved issues to maintain satisfaction.
- Maintained cleanliness and organization of dining area to promote a positive guest experience.
- Developed scheduling strategies to ensure adequate coverage during peak hours.
Floor Associate
TJ Maxx
Westminster
11.2022 - 03.2023
- Assisted customers with inquiries and product selections, fostering a welcoming shopping environment.
- Processed transactions efficiently in cashier role, ensuring accurate handling of payments.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Resolved conflicts calmly, utilizing strong problem-solving and interpersonal skills to maintain customer satisfaction.
- Organized clothing displays, improving visual appeal and elevating customer experience.
Education
North High school -
North High School
Denver01-2023
CNA -
CEC
Denver, CO01-2023
Skills
- Behavioral assessment
- Problem-solving
- Detail-oriented mindset
- Organizational skills
- Flexible and adaptable
- Effective communication
- collaborative teamwork
- Computer skills
Certification
- BLS
- Certified Nursing Assistant
Timeline
Behavior Technician
West Pines Behavioral Hospital
10.2025 - Current
Hostess Manager
Ocean Prime
05.2023 - 02.2024
CNA
Pam Health
04.2023 - 09.2025
Floor Associate
TJ Maxx
11.2022 - 03.2023
North High school -
North High School
CNA -
CEC