Sophia Sottek
Pagosa Springs
Summary
Detail-oriented professional with a strong foundation in customer service and data management. Experienced in supporting administrative tasks and financial planning, ensuring accuracy and compliance in all operations.
Overview
4
4
years of professional experience
Work History
Charity Worker
Scrapebook.com
Phoenix
05.2026 - 08.2026
- Coordinated volunteer recruitment efforts, conducted interviews and provided training for incoming volunteers.
- Managed donor databases ensuring accuracy of contact details and donation history.
- Assisted with budgeting and financial planning for upcoming projects related to the charity's mission.
- Supported administrative tasks, including data entry and record keeping for donations.
- Attended volunteer training sessions to maintain compliance with safety protocols.
Customer Service Cashier
Hot Springs Resort
Pagosa Springs
12.2023 - 08.2025
- Greeted customers and provided friendly customer service.
- Processed customer transactions efficiently at front desk.
- Assisted guests with inquiries and provided information about resort amenities.
- Resolved guest complaints promptly to ensure customer satisfaction and comfort.
- Educated guests on resort policies to ensure compliance and enhance experience.
- Maintained cleanliness and organization of cash register area and surrounding space.
Ice Cream Server
Shop Springs Creamery
Watertown
09.2022 - 07.2023
- Served a variety of ice cream flavors to customers efficiently.
- Assisted customers in selecting ice cream options and toppings.
- Educated customers about daily specials and new flavor offerings.
- Collaborated with team members to ensure smooth service during busy hours.
- Maintained cleanliness and organization of the serving area and equipment.
Education
Bachelor of Science - Environmental Studies
University of Colorado At Boulder
Boulder, CO05-2029
Skills
- Volunteer management
- Volunteer coordination
- Community outreach
- Project management
- Budget management
- Data analysis
- Environmental research
Accomplishments
- Undergraduate Dean's Award, 2025 - received from UC Santa Cruz California on my academic excellency (top scholar)
- Salutatorian, 2025 - Pagosa Springs High School
- Character Award, 2020 - voted on by all teachers for one boy and one girl to receive
- Academic All State - high school who excels academically and athletically
Timeline
Charity Worker
Scrapebook.com
05.2026 - 08.2026
Customer Service Cashier
Hot Springs Resort
12.2023 - 08.2025
Ice Cream Server
Shop Springs Creamery
09.2022 - 07.2023
Bachelor of Science - Environmental Studies
University of Colorado At Boulder