Sophia Sandoval
Denver
Summary
Customer service professional with extensive experience supporting diverse populations in healthcare and educational environments. Skilled in conflict resolution, documentation, and maintaining confidentiality while assisting individuals in high-pressure, fast-paced settings. Experienced in handling sensitive information, resolving concerns, and providing clear guidance on policies and procedures.
Overview
10
10
years of professional experience
Work History
Patient Care Representative
Intermountain Health
08.2025 - Current
- Provided high-level customer service in a fast-paced healthcare environment assisting patients with scheduling, registration, and inquiries
- Handled sensitive and confidential information while maintaining compliance with privacy standards.
- Managed high-volume phone and in-person interactions while resolving concerns professionally.
- Utilized Microsoft systems to document patient information and maintain accurate records.
- Processed payments, balanced transactions, and completed end-of-day financial reports.
Restorative Justice Counselor, Athletic Director
McGlone Academy
Denver, CO
10.2018 - 08.2023
- Built trust-based relationships with students, families, and community partners
- Created safe learning environments using restorative practices
- Coached staff on behavior management and classroom culture
- Maintained confidential documentation and student progress records
- Supported students and families by resolving conflicts and facilitating restorative conversations.
- Maintained documentation and incident reports in compliance with school policies.
- Communicated with families, staff, and administrators to address concerns and improve outcomes.
- Worked in high-pressure environments requiring professionalism, discretion, and strong problem-solving skills
- Led athletic programming and served as liaison among stakeholders
- Supported student-athletes’ academic, athletic, and personal development
- Managed registrations, payments, and financial accounts per athlete
- Resolved conflicts and fostered accountability and sportsmanship
Athletic Director & Girls Soccer Head Coach
McGlone Academy
10.2018 - 08.2023
- - Led athletic programming and served as liaison among stakeholders
- - Supported student-athletes’ academic, athletic, and personal development
- - Managed registrations, payments, and financial accounts per athlete
- - Resolved conflicts and fostered accountability and sportsmanship
Lead Front Desk Receptionist
Abba Eyecare
05.2016 - 07.2018
- - Managed patient scheduling, check-in, and phone inquiries
- - Utilized EHR systems for accurate data entry and retrieval
- - Verified insurance and processed payments; balanced daily cash drawers
- - Maintained HIPAA compliance
Education
Medical Administration & Billing Certificate -
Everest Technical College
Aurora, CO02-2011
High School Diploma -
Colorado State High School
Denver, CO05-2005
Skills
- Customer Service & Client Support High-Volume Communication
- Conflict Resolution & De-escalation Documentation
- Relationship building
- Microsoft Office (Word, Outlook, Excel)
- Confidential Information (HIPPA)
- Handling Policy & Procedure Guidance
- Ethical practice
- Policy advocacy
- Teamwork and collaboration
Timeline
Patient Care Representative
Intermountain Health
08.2025 - Current
Restorative Justice Counselor, Athletic Director
McGlone Academy
10.2018 - 08.2023
Athletic Director & Girls Soccer Head Coach
McGlone Academy
10.2018 - 08.2023
Lead Front Desk Receptionist
Abba Eyecare
05.2016 - 07.2018
Medical Administration & Billing Certificate -
Everest Technical College
High School Diploma -
Colorado State High School