Sophia Han
Colorado Springs
Summary
Detail-oriented Property Claims Adjuster skilled in assessing damage and preparing thorough reports. Efficiently evaluates repair costs and claim validity while building positive relationships with policyholders. Strong communication and critical thinking drive successful resolutions of complex claims. Dedicated to integrity and delivering fair, timely settlements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
USAA
Colorado Springs
12.2025 - Current
- Evaluated property damage claims for accuracy and compliance with policy guidelines.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Monitored progress of outstanding claims to ensure timely resolutions and enhance customer satisfaction.
- Resolved disputes between clients and service providers to achieve fair claims outcomes.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Coordinated emergency repairs and services with contractors to streamline claims handling for customers.
- Reduced loss ratios through fair and prompt processing of claims.
Associate Property Claims Adjuster
USAA
Colorado Springs
05.2023 - 11.2025
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Reviewed policies to determine coverage levels and facilitated approval or denial decisions.
- Gathered necessary information from clients to expedite claim processing.
- Updated customers on claims status and addressed inquiries via phone or email.
- Resolved disputes between clients and service providers to enhance satisfaction.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policy documents to ensure compliance with company standards and regulations.
Lab Manager/ Field Technician II
Granite Engineering Group
Colorado Springs
03.2022 - 05.2023
- Managed laboratory operations to ensure compliance with safety protocols.
- Developed and implemented standard operating procedures to enhance consistency and reliability of laboratory processes.
- Trained staff on laboratory techniques and equipment usage for efficiency.
- Oversaw inventory management and maintenance of laboratory supplies to ensure operational readiness.
- Trained new personnel on laboratory procedures and techniques.
- Collaborated with engineering teams to facilitate project development and testing, contributing to successful outcomes.
- Maintained records of all test methods used in the laboratory environment.
- Operated testing equipment to analyze materials and detect defects.
- Recorded and reported test results accurately for review and analysis.
Childcare Attendant
Villa Sports
Colorado Springs
12.2021 - 04.2022
- Supervised children during activities to ensure safety and engagement.
- Organized daily schedules and planned age-appropriate activities for children.
- Maintained a clean and safe environment in the play areas and facilities.
- Communicated effectively with parents regarding child progress and concerns.
- Assisted in the development of educational programs for diverse age groups.
- Led group activities that encouraged teamwork and social skills among children.
Server/ Bartender
Whirly Ball
Colorado Springs
08.2021 - 03.2022
- Provided exceptional customer service to enhance guest experiences.
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area for guests.
- Assisted in training new servers on service standards and procedures.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints with professionalism and empathy.
- Supported special events by setting up, serving, and cleaning up effectively.
- Operated POS terminals to input orders, split bills, and calculate totals.
Busser/Server
Phonomenal
Colorado Springs
11.2019 - 07.2021
- Cleaned and reset tables quickly for incoming guests.
- Assisted servers by delivering food and beverages efficiently.
- Restocked supplies to maintain optimal service levels throughout shifts.
- Monitored dining area for cleanliness and guest comfort regularly.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT07-2025
Skills
- Claims investigation
- Damage assessment
- Estimating repair costs
- Policy review
- Policy interpretation
- Insurance regulations
- Regulatory compliance
- Data analysis
- Conflict resolution
- Customer service
Certification
Licensed Insurance Adjuster, State of Florida, G007974
Timeline
Property Claims Adjuster
USAA
12.2025 - Current
Associate Property Claims Adjuster
USAA
05.2023 - 11.2025
Lab Manager/ Field Technician II
Granite Engineering Group
03.2022 - 05.2023
Childcare Attendant
Villa Sports
12.2021 - 04.2022
Server/ Bartender
Whirly Ball
08.2021 - 03.2022
Busser/Server
Phonomenal
11.2019 - 07.2021
Bachelor of Science - Business Management
Western Governors University