Sophia Capocelli

Provided friendly, attentive customer service in a high-volume restaurant setting. Managed waitlists and guest
seating, supported servers by delivering food accurately and efficiently, communicated effectively with kitchen
and front-of-house staff, maintained clean and organized service areas, and addressed guest questions
professionally.

Promoted to Head Guard, overseeing daily pool operations and supervising a team of 14 lifeguards efficiently. Always enforcing pool rules ensuring patron safety everyday. Trained and mentored the staff while producing schedules properly. Successfully responding to emergencies to keep a safe environment. Served as a primary
contact for patrons, and completed routine safety checks and facility opening/closing duties thoroughly.

Provided reliable childcare and pet care for multiple families. Maintained safe and engaging environments,
managed routines and schedules independently, and earned trust through strong communication, consistency,
and responsibility.