Sony Pinzon
Mechatronic Engineer
Armenia
Summary
Experienced Quality Assurance Analyst with a strong background in analyzing and interpreting detailed technical specifications. Collaborative approach and exceptional communication skills excel in fostering effective teamwork and ensuring seamless coordination between cross-functional teams. Adept at test reporting and defect resolution, consistently delivers high-quality results while maintaining a keen eye for detail.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Quality Assurance Analyst
24/7 SAS
Pereira, Risaralda
09.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Sales Chat Agent
ACCEDO SAS
Pereira, RIS
12.2021 - 09.2023
- Demonstrated adaptability in handling diverse clientele by adjusting communication styles according to individual preferences.
- Identified potential leads and successfully converted them into paying customers.
- Participated in regular meetings with management to discuss performance metrics, identify areas of opportunity, and share best practices among team members.
- Increased upselling opportunities by proactively recommending additional products or services that complemented client''s purchase or inquiry.
- Reduced response times by implementing time-management strategies for handling multiple chats simultaneously without sacrificing quality of service.
Manager
MIS VIAJEROS
Bogota, DC
06.2012 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Escuela Tecnológica Instituto Técnico Central
Bogota, Colombia 02.2013 - 05.2019
Lean Management – nivel leader -
Lean Solutions
Bogotá, DC 06.2017 - 01.2018
Bachelor of Business Administration And Management - Business Administration
SENA
Bogota, Colombia 01.2009 - 05.2011
Skills
Excel
Microsoft Offi
Root-cause analysis
Quality assurance controls
undefinedTimeline
Quality Assurance Analyst
24/7 SAS
09.2023 - Current
Sales Chat Agent
ACCEDO SAS
12.2021 - 09.2023
Lean Management – nivel leader -
Lean Solutions
06.2017 - 01.2018
Bachelor of Mechanical Engineering - Mechanical Engineering
Escuela Tecnológica Instituto Técnico Central
02.2013 - 05.2019
Manager
MIS VIAJEROS
06.2012 - 04.2020
Bachelor of Business Administration And Management - Business Administration
SENA
01.2009 - 05.2011
Similar Profiles
Khushwant .Khushwant .
Project Engineer at C-DAC, Mohali(Payroll-ILeads(11/12/23-30/6/24) E-Solution (1/7/24-Present)Project Engineer at C-DAC, Mohali(Payroll-ILeads(11/12/23-30/6/24) E-Solution (1/7/24-Present)
Fraulien Mae MercaderFraulien Mae Mercader
Lead Digital Project Manager at Asia Datawords 24/7, Cebu PhilippinesLead Digital Project Manager at Asia Datawords 24/7, Cebu Philippines
Daniella RomeroDaniella Romero
Veterinary Technician at Vergi 24/7 Animal Emergency HospitalVeterinary Technician at Vergi 24/7 Animal Emergency Hospital