Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sonu Patel

Bogota

Summary

Experienced Senior Consultant for BSS Solution with over 9 years of experience in Telecom Industry with excellent hands-on knowledge in E2E operations in both delivery and post-production stages of projects in different parts of world. Strength in Agile Methodologies, excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Consultant for BSS Solution

Huawei Technologies
10.2018 - Current
  • Working as Billing system expert for production system. Identified issues, analyzed logs and relevant code and configuration and provided solutions to problems.
  • Worked as Billing System leader during project delivery phase for problem analysis, resolution and reporting for features such as Bill run, ETL, Tax, Debt Collection, Payment, Autopay, offering configuration , E2E testing and so on.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Supported local Solution Architect and customer for any technical queries.
  • Exceeded goals through effective task prioritization and great work ethic.

Senior Technical Service Engineer

Huawei Technologies
07.2016 - 09.2018
  • Worked as test manager for different projects in Poland(onsite), Mali(onsite), Angola(onsite) and India (offshore)
  • Constant meeting with customer and relevant stakeholders regarding the progress of the projects determining test/version related issues.
  • Proposed development,customer and testing improvements to positively impact usability, function
    and performance.
  • Tracked, prioritized and organized defects with Jira and Huawei Defect management tools, working with development team to facilitate timely corrections 98% percentage of effectiveness in reporting defects to the
    area of development
  • Lead QA team in delivery of projects in different phases, with successful results 0.95 and the delivery of tasks in the defined time
  • Handling technical issues related to huawei products such as Billing, ETL,online charging, recharge system, offering configuration,mediation and reporting

Technical Service Engineer

Huawei Technologies
12.2013 - 06.2016
  • Reviewed project requirements to uncover bugs and vulnerabilities, resolving ambiguity issues within static testing deadline 99% percentage of effectiveness in reporting defects to Product Owner and managers.
  • Wrote and executed effective functional tests, performed unit testing, system configuration and carried out UAT and E2E with customers onsite in different projects in South Africa, Ethiopia and India.
  • Analysed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Participated in client consultations and product capability demonstrations to support sales efforts.
  • Developed and maintained broad technical knowledge of BSS solution system

Education

Bachelor of Technology - Information Technology

Lovely Professional University
Punjab, India
07.2013

Skills

  • E2E Knowledge of BSS Solution
  • Huawei BSS Products
  • Software Development and Cycles
  • Good Knowledge of SQL/PLSQL
  • ETL, Online Charging, Billing, Offer configuration, Mediation, Reporting
  • Programming language C, Java, Python, Nodejs, JavaScript
  • Scripting Language: bash scripting, HTML,CSS
  • Test Strategies and Coverage and Test Planning
  • Team Management
  • Quality Assurance
  • Flexible and Adaptable
  • Knowledge on Machine learning and DevOps

Certification

  • Machine Learning by Andrew NG , Issued Apr 2019, Coursera
  • Deep Learning Specialization, Issued Oct 2019, Coursera
  • Node.js Certification , Issued Dec 2021, Udemy

Languages

English, Hindi
Native language

Timeline

Senior Consultant for BSS Solution

Huawei Technologies
10.2018 - Current

Senior Technical Service Engineer

Huawei Technologies
07.2016 - 09.2018

Technical Service Engineer

Huawei Technologies
12.2013 - 06.2016

Bachelor of Technology - Information Technology

Lovely Professional University

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Sonu Patel