Sonia Thompson
Denver
Summary
Accomplished Shipping Supervisor with 20+ year history of managing teams with a proven track record of demonstrating success while driving continuous initiatives and improvements. Equipped with strong-problem solving skills, willingness to learn and history of adapting to diverse challenges. Committed to streamlining processes and advancing organizational objectives.
Overview
28
28
years of professional experience
Work History
Shipping Supervisor
Weaver and Company
08.2005 - 08.2024
- Inspected loading operations for improvements in efficiency and safety.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Supervised shipping team of 2 employees.
- Prepared shipping documents and invoices, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Developed and implemented strategies to improve team productivity and efficiency.
- Enforced team adherence to safety regulations and protocols.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Shipping Technician
Weaver And Company
07.1997 - 08.2005
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packaged goods in containers to prepare for shipping, adhering to packaging protocols.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices to verify accuracy.
Production Coordinator
Weaver And Company
05.1997 - 08.2005
- Liaised with production manager, suppliers and vendors to support production needs.
- Managed inventory and supply chain functions for production materials and equipment.
- Coordinated with production team to support productivity targets
- Developed and maintained efficient production processes and procedures.
- Monitored and tracked progress of all production tasks for on-time delivery.
Customer Service Representative
Weaver And Company
12.1996 - 08.2005
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Medical Office Managment
Concorde Medical College
Denver, COAssociate of Business Administration -
Community College of Denver
Denver, COSkills
- Warehouse oversight
- Staff supervision
- Logistics coordination and management
- Shipping procedures
- CPR Certified
- Proficient in Microsoft, NetSuite and Data Entry
- Continuous improvement
Timeline
Shipping Supervisor
Weaver and Company
08.2005 - 08.2024
Shipping Technician
Weaver And Company
07.1997 - 08.2005
Production Coordinator
Weaver And Company
05.1997 - 08.2005
Customer Service Representative
Weaver And Company
12.1996 - 08.2005
Medical Office Managment
Concorde Medical College
Associate of Business Administration -
Community College of Denver
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