Sonia Ringle
Greenwood Village
Summary
Dedicated food service professional with a proven track record in driving team productivity and ensuring exceptional customer satisfaction. Skilled in training, inventory management, and resolving complaints to foster loyalty and operational efficiency.
Overview
1
1
Language
31
31
years of professional experience
Work History
Shift Leader
Taco Bell
Littleton
06.2014 - Current
- Supervised team during shifts to ensure smooth operations.
- Trained new employees on service standards and procedures.
- Monitored inventory levels and restocked supplies promptly.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Monitored food safety practices to ensure compliance with regulations.
- Conducted daily cash handling and reconciled register at shift end.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Scheduled team members for shifts based on business needs and customer demand.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Counted cash receipts and balanced registers at shift end to ensure accuracy.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Food Service Worker
DPS
Denver
02.1996 - Current
- Prepared and served food according to health and safety standards.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new staff on food handling procedures and customer service expectations.
- Monitored food temperatures to ensure compliance with safety regulations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Streamlined food service operations by efficiently handling multiple responsibilities.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared and organized dining areas by restocking and cleaning.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Operated kitchen equipment safely while following manufacturer's guidelines.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Managed inventory by restocking supplies to ensure availability during service.
- Monitored inventory to keep adequate stock of food items and supplies.
- Restocked condiments at customer tables.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Packaged and bagged cooked food and prepared items.
- Assembled and served meals according to specific guest requirements.
- Informed management of low or spoiled inventory to maintain optimal supply levels.
- Prepared workstations with ingredients and tools to increase efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated cash register to process cash, checks, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Monitored temperatures of prepared food and cold-storage areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
High School Diploma -
Chile
Santiago de ChileSkills
- Food safety compliance
- Inventory management
- Point of sale operations
- Cash handling
- Staff training
- Customer management
Languages
Spanish
Full Professional
Timeline
Shift Leader
Taco Bell
06.2014 - Current
Food Service Worker
DPS
02.1996 - Current
High School Diploma -
Chile