Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

SONIA S. Nurse

Cleaver Heights, Arima

Summary

A senior manager and team leader with 38 years of diverse ICT experience, specializing in project management and application implementation. Expert in driving efficiency and effectiveness through the development, delivery, and support of strategic ICT plans. Demonstrates advanced skills in strategic thinking, innovation, operations, and communication. Proven ability to navigate complex organizational structures and deliver successful outcomes.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Assistant Registrar, Digital Transformation

The University of the West Indies - St. Augustine Campus
01.2019 - Current
  • Lead a four-member team in developing and implementing a digital transformation strategy for the Office of the Campus Registry. Oversee projects from conception to completion, demonstrating strong project management skills. Negotiate contracts with vendors to secure optimal deals and maintain excellent relationships. Lead cross-functional teams to execute digital initiatives aligned with business goals. Identify and evaluate emerging technologies to enhance operations, collaborate with stakeholders on project scope and goals, and oversee the integration of digital solutions into existing systems. Monitor project progress, foster a culture of innovation and continuous improvement, manage budgets and resources, and ensure compliance with relevant regulations and standards.

Assistant Registrar Student Systems Administration

The University of the West Indies - St. Augustine Campus
07.2006 - 12.2018
  • Managed and administered the activities and projects of the Student Administration Systems Unit of the Registry including overseeing the support and maintenance of the Banner Student administration system

Business Systems Administrator

The Ministry of Housing
01.2003 - 06.2006
  • Managed Business Systems Unit; responsible for functional implementation of all business solutions for Ministry of Housing and its Agencies including resource planning and management, scope change control, product testing, quality control and assurance, and training

Information Technology Manager

Clarke & Associates
04.2000 - 11.2002
  • Managed administrative and technical operations of IT Unit of Law firm

Senior Business Analyst

Systems Caribbean Limited
07.1997 - 02.2000
  • Supervised Support and Technical Teams that designed, developed and implemented information systems for Education and Social Security/Pension sectors in the Caribbean region

Information Technology Manager

Eastern Regional Health Authority
01.1995 - 01.1996
  • Managed the implementation of information systems that supported the strategic and operational objectives of the Authority and the Ministry of Health including LAN/WAN infrastructure, accounting, human resources, payroll, office automation and primary health care systems

Senior Systems Analyst

Eric Williams Medical Sciences Complex Authority
03.1991 - 01.1994
  • Supervised support teams; coordinated system implementations, upgrade and testing of new features and modifications for Patient Records, Surgical Theatre, Pathology and Radiology managements systems

Software Programmer

Tri-Way Security Systems Inc.
07.1987 - 12.1991
  • Designed, developed, implemented and maintained a security rostering and workforce management system with integration to payroll application

Independent Software Engineer

Contractor
09.1994 - 10.1997

Pan American Health Organization

  • Designed and developed primary health care applications for local and regional health institutions

Trinidad & Tobago Electricity Commission

  • Designed and developed an application for reporting on customer electricity usage.

Health and Life Sciences Partnership

  • Contracted by a British health consultancy firm to design and develop a data management and reporting application for National Health Survey Programmes under Health Sector Reform.

Education

Master of Arts: Higher Education Student Personnel Administration - Higher Education Administration

The University Of The West Indies
Mona, Jamaica
06.2025

Bachelor of Science: Computer Science & African Studies -

Wellesley College
Wellesley, Massachusetts
01.1986

Skills

  • Digital Transformation
  • Strategic ICT Project Planning and Development
  • Contract Compliance and Monitoring
  • It Budgeting and Cost Control
  • ICT Resource Procurement both Software & Workforce
  • Software development life cycle
  • User Acceptance Testing
  • Information Systems Management and Support
  • Vendor Communications and Relationships Management
  • Team Leadership & Interpersonal Relationships
  • Stakeholder Management
  • Project tracking
  • Strong Organization
  • Higher education experience
  • Relationship Building and Management
  • Strong Problem Solver
  • Interdepartmental Collaboration
  • Staff Management and Team building
  • Strong Documentation and Reporting
  • Technical understanding

Certification

  • Digital Transformation, 2020
  • Business Process Modeling, 2017
  • Business Process Reengineering, 2017
  • Train the Trainer, Building Customer Service Skills in Enrollment Staff, 2012
  • Project Cost & Schedule Management, 2011
  • ICT Governance, Risk and Compliance, 2010
  • Registrar 101, 2008
  • Project Management Essentials, 2007
  • Project Contracting & Negotiating Skills, 2007
  • One-Stop-Shop in Higher Education, 2006

Accomplishments

  • Information System Implementations in Health, Housing, Higher Education, Law, National Insurance, and Financial services,
  • Business Process Innovations
  • Designed and developed a Degree Certificate Solution to allow individual and batch printing of transcripts
  • Created the Student Administration Systems Unit and its structures at the St. Augustine Campus; the model adopted at sister UWI campuses.
  • Served as Project Manager for the successful implementation of the 2014-2015 Revised GPA Grading Scheme across all campuses at the University of the West Indies, leading a 40-member cross-technical and functional team.

Timeline

Assistant Registrar, Digital Transformation

The University of the West Indies - St. Augustine Campus
01.2019 - Current

Assistant Registrar Student Systems Administration

The University of the West Indies - St. Augustine Campus
07.2006 - 12.2018

Business Systems Administrator

The Ministry of Housing
01.2003 - 06.2006

Information Technology Manager

Clarke & Associates
04.2000 - 11.2002

Senior Business Analyst

Systems Caribbean Limited
07.1997 - 02.2000

Information Technology Manager

Eastern Regional Health Authority
01.1995 - 01.1996

Independent Software Engineer

Contractor
09.1994 - 10.1997

Senior Systems Analyst

Eric Williams Medical Sciences Complex Authority
03.1991 - 01.1994

Software Programmer

Tri-Way Security Systems Inc.
07.1987 - 12.1991

Master of Arts: Higher Education Student Personnel Administration - Higher Education Administration

The University Of The West Indies

Bachelor of Science: Computer Science & African Studies -

Wellesley College
  • Digital Transformation, 2020
  • Business Process Modeling, 2017
  • Business Process Reengineering, 2017
  • Train the Trainer, Building Customer Service Skills in Enrollment Staff, 2012
  • Project Cost & Schedule Management, 2011
  • ICT Governance, Risk and Compliance, 2010
  • Registrar 101, 2008
  • Project Management Essentials, 2007
  • Project Contracting & Negotiating Skills, 2007
  • One-Stop-Shop in Higher Education, 2006
SONIA S. Nurse