Sonia Borunda
Lakewood
Summary
Dynamic and results-oriented professional with a proven track record at Liftech, adept at leading teams and developing innovative solutions to drive business growth. Skilled in legal research and excellent communication, demonstrated through strong client relationships and effective problem-solving. Specializes in leveraging expertise in civil law to enhance operational efficiency and client satisfaction. Compassionate professional with expertise in crisis intervention and advocacy for victims of domestic violence. Proven ability to collaborate with community organizations and deliver exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
PorchLight A Family Justice Center
Lakewood
08.2025 - Current
- Provided crisis intervention support to victims of domestic violence.
- Advocated for clients' rights in court and community settings effectively.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with community organizations to enhance victim support services.
- Responded promptly to calls from police officers requesting assistance on behalf of victims.
Office Administrator
Liftech
Lakewood
09.2023 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Developed strong relationships with clients through excellent customer service skills.
Call Center Representative
SCL Health
Wheat Ridge
11.2022 - 08.2025
- Updated system with order specifics and customer details, preferences, and billing information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Strengthened customer retention by offering discount options.
- Developed effective working relationships with team members across multiple departments.
Pastry Chef
Root Down
Denver
01.2016 - 08.2021
- Maintained a clean working environment by adhering to health and safety regulations.
- Implemented cost-control measures, effectively decreasing dessert production expenses.
- Developed unique recipes for pastries and desserts, using seasonal ingredients.
Education
Bachelor of Science - Criminology
Metropolitan State University of Denver
Denver, CO05-2027
Associate of Applied Science - Paralegal
Community College of Denver
Denver, CO05-2025
Skills
- Excellent communication
- Calm under pressure
- Notary public
- Court filings
- Legal writing
- Legal research skills
- Case summaries
- Brief writing
- Legal research
- Civil law
- File pleadings
- Criminal law
- Appointment scheduling
- Immigration law
Affiliations
- Spending time with my husband and kids
- reading
- baking
Accomplishments
- Maintained a 3.8 GPA
Certification
- Colorado Notary
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Administrative Assistant
PorchLight A Family Justice Center
08.2025 - Current
Office Administrator
Liftech
09.2023 - Current
Call Center Representative
SCL Health
11.2022 - 08.2025
Pastry Chef
Root Down
01.2016 - 08.2021
Bachelor of Science - Criminology
Metropolitan State University of Denver
Associate of Applied Science - Paralegal
Community College of Denver