Sonali Regmi
Thornton
Summary
Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Hanesbrands
10.2021 - 10.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Sales Associate
JCPenney
07.2019 - 08.2021
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
Server
Himalayan Curry House
07.2017 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO12-2026
Skills
- Retail store management
- Written and verbal communication
- Customer service
- Staff scheduling management
- Employee training
- Patience and empathy
- Time management skills
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Key Holder Supervisor
Hanesbrands
10.2021 - 10.2024
Sales Associate
JCPenney
07.2019 - 08.2021
Server
Himalayan Curry House
07.2017 - 10.2017
Bachelor of Arts - Psychology
University of Colorado At Boulder
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