Sofija Gorianskaja
Northglenn
Summary
Experienced Motor Vehicle Senior Specialist with over 6 years of expertise in processing legal documents, conducting vehicle inspections, and handling high-volume customer interactions efficiently. Skilled in resolving registration errors, multitasking, and adapting to changing regulations. Adept at resolving customer concerns promptly and maintaining accurate documentation.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Overview
18
18
years of professional experience
Work History
MOTOR VEHICLE SENIOR SPECIALIST
Arapahoe County
Littleton
11.2018 - 10.2025
- Processed legal documents and verified customer information
- Conducted vehicle inspections and resolved registration errors
- Handled high-volume customer interactions and resolved inquiries
- Multitasked and prioritized tasks in a fast-paced environment
- Demonstrated ability to adapt to changing regulations and requirements
- Managed daily cash transactions and reconciled bank statements regularly.
- Reviewed documents for accuracy prior to entry into the system.
- Resolved customer disputes by analyzing transaction details while maintaining confidentiality.
- Developed processes to improve the accuracy and efficiency of the bookkeeping function.
- Handled daily cash transactions and maintained petty cash fund.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Managed customer accounts and updated information accurately.
- Handled escalated customer complaints professionally and promptly.
- Trained new staff on customer service protocols and practices.
- Processed vehicle registrations and titles for clients in a timely manner.
- Assisted customers with inquiries regarding motor vehicle laws and regulations.
- Reviewed documentation for accuracy before finalizing transactions.
- Coordinated with law enforcement to resolve vehicle-related issues effectively.
- Educated clients on required documents for various motor vehicle services.
- Conducted data entry to maintain accurate records in the system.
- Communicated updates on policy changes to clients and staff consistently.
- Maintained accurate records of customer transactions.
- Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Performed audits on completed transactions to verify accuracy prior to submission.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Translated documents between multiple languages for diverse client needs.
- Developed strategies to improve translation processes.
- Translated client documents between languages.
- Delivered translation services to clients.
- Delivered real-time, accurate oral translations and interpretations for clients.
Bilingual Customer Service Supervisor
Gariunai
Vilnius
01.2008 - 01.2017
- Cultivated and nurtured key client relationships to boost business expansion.
- Analyzed sales data to pinpoint trends and capitalize on growth opportunities.
- Oversaw a sales team, surpassing monthly sales goals.
- Resolved customer concerns promptly and professionally.
- Maintained precise documentation of customer interactions and transactions.
- Resolved complex customer inquiries to enhance satisfaction and loyalty.
- Resolved escalated customer issues by providing solutions in a professional manner.
- Analyzed customer feedback data to identify areas of improvement in customer experience.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Consulted with customers regarding needs and addressed concerns.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Translated conversations between English and foreign language speakers.
- Managed cash flow processes to ensure accurate transactions.
- Maintained cleanliness and organization in the cashier area.
- Processed returns and exchanges following company policies.
- Greeted customers in a friendly and professional manner.
- Maintained a clean work environment by wiping down counters and surfaces regularly.
- Ensured that all safety procedures were followed correctly during cash handling operations.
- Restocked shelves after completing transactions with customers.
- Organized stockroom merchandise according to size and type.
- Interacted politely with customers to promote quality service during checkout.
Education
BACHELOR DEGREE - ENGLISH LANGUAGE IN BUSINESS
Vilnius business college
VilniusSkills
- Processing legal documents
- Vehicle inspections
- Customer interactions
- Resolving registration errors
- Multitasking
- Adapting to changing regulations
- Cultivating client relationships
- Analyzing sales data
- High-volume data entry
- Conflict resolution
- Attention to detail
- Effective communication
- Multilingual translation services
- Russian language interpreter
- Lithuanian language interpreter
- Legal document processing
- Customer account management
- Vehicle registration
- Data accuracy verification
- Cash transaction reconciliation
- Regulatory compliance
- Failure management
- Analytical thinking
- Technical communication
- Troubleshooting techniques
- Documentation management
- Continuous improvement
- Risk management
- Organizational skills
- Interpersonal communication
Timeline
MOTOR VEHICLE SENIOR SPECIALIST
Arapahoe County
11.2018 - 10.2025
Bilingual Customer Service Supervisor
Gariunai
01.2008 - 01.2017
BACHELOR DEGREE - ENGLISH LANGUAGE IN BUSINESS
Vilnius business college