Sofia Serrano
Franktown
Summary
My experience at McDonald's, excelling in customer service and teamwork. Proven ability to multitask and maintain high standards of cleanliness and safety. Strong communication skills and a commitment to integrity drive positive customer experiences and repeat visits. Adaptable and eager to learn in fast-paced environments.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice.
Overview
2
2
years of professional experience
Work History
Mcdonald's Crew Member
McDonald's Nina Samour
11.2025 - Current
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
Restaurant Hostess
Brinker Internationl, Chili's Grill & Bar
07.2025 - 10.2025
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Babysitter
Self Employed
06.2024 - 09.2024
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
Education
No Degree -
Ponderosa High School
Parker, COSkills
- Flexible schedule
- Equipment maintenance
- Sanitizing
- Cash handling
- Willingness to learn
- Interactive communication skills
- Hospitality service expertise
- Integrity and honesty
- Multitasking and organization
- Customer service
Languages
Spanish
Full Professional
Timeline
Mcdonald's Crew Member
McDonald's Nina Samour
11.2025 - Current
Restaurant Hostess
Brinker Internationl, Chili's Grill & Bar
07.2025 - 10.2025
Babysitter
Self Employed
06.2024 - 09.2024
No Degree -
Ponderosa High School