Sofia Ibarra
Commerce City
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Shift Lead
Dutch Bros
Commerce City
08.2024 - Current
- Led team during shifts to ensure efficient beverage preparation.
- Trained new employees on company procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Handled cash register transactions accurately while providing excellent customer service.
Education
Associate of Arts - Criminal Justice
Community College of Denver
Denver, CO 01.2025 - 04.2026
Skills
- Conflict resolution
- Customer service focus
- Communication skills
- Employee training
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
Associate of Arts - Criminal Justice
Community College of Denver
01.2025 - 04.2026
Shift Lead
Dutch Bros
08.2024 - Current