SOFÍA ORTEGA
Maribyrnong
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
I am an agile and outgoing person that can manage and adapt to a vast array of challenges and environments.
Available to Work full time with full employment rights.
Overview
9
9
years of professional experience
Work History
Store Manager
Calvin Klein Melbourne Central Underwear
07.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
•Assistant Store Manager
CALVIN KLEIN HIGHPOINT MALL CENTRE
04.2022 - 07.2023
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Front Waitress
ROCOCO RESTAURANT
12.2021 - 05.2022
- Welcome all the customers
- Take orders
- Keep attention on tables and check back.
CASHIER/LINE/WAITRESS/MANAGMENT, •Customer
CLUB COLOMBIA Melbourne
09.2020 - 07.2021
- Service
- Responsible for taking orders
- Cashing and closing tills
- Manage and train the new staff
- Prepare cocktails and drinks
- Achievements:
- Manage the restaurant, deliver food and make the drinks in the busiest time have been helpful to develop myself during pressure times.
BRAND AMBASSADOR
FABRICA DE LICORES DE ANTIOQUIA, FLA
03.2017 - 09.2017
- Customer service
- Encourage people to buy the products that I was representing
- Explain them the products and their benefits
- Show the demonstrations
- Represent the brand in social events and activities to impulse the sells.
Customer service
BAVARIA Colombia, BRAND AMBASSADOR
01.2015 - 01.2017
- Encourage people to buy the products that I was representing
- Explain them the products and their benefits
- Show the demonstrations
- Respresent the brand in social events and activities to impulse the sells.
BRAND AMBASSADOR
UNILEVER
- Casual Events
- Lead the costumers to get the right product for their needs
- Assist with service related queries
- Triage queries or concerns where required
Education
DIPLOMA - LEADERSHIP AND MANAGEMENT
AUSTRALIAN PACIFIC COLLEGUE
Melbourne, VIC12.2022
Advanced Diploma - Marketing And Communications
AUSTRALIAN PACIFIC COLLEGE
Melbourne12.2021
DIPLOMA - Marketing And Communications
AUSTRALIAN PACIFIC COLLEGE
Melbourne, VIC12.2020
IV CERTIFICATE MARKETING AND COMMUNICATIONS - undefined
AUSTRALIAN PACIFIC COLLEGUE
2019
Bachelor - Social Communications And Journalism
Universidad Catolica Luis Amigo
Medellin, Colombia06.2017
Skills
- Creative and Visioner
- Product and Service Sales
- Space Planning
- Stocking and Replenishing
- Competent cash handling
- Overstock strategy
- Instinct for marketability and high attention to detail
- Energetic and hardworking
- Fast learning
- Good team player
- Customer service
- KPI oriented
- Passionate and team orientated
- Staff Supervision
- POS Systems
- Personnel development
Accomplishments
- Exceeded monthly store sales goals 5 months in a row.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Calvin Klein Melbourne Central Underwear
07.2023 - Current
•Assistant Store Manager
CALVIN KLEIN HIGHPOINT MALL CENTRE
04.2022 - 07.2023
Front Waitress
ROCOCO RESTAURANT
12.2021 - 05.2022
CASHIER/LINE/WAITRESS/MANAGMENT, •Customer
CLUB COLOMBIA Melbourne
09.2020 - 07.2021
BRAND AMBASSADOR
FABRICA DE LICORES DE ANTIOQUIA, FLA
03.2017 - 09.2017
Customer service
BAVARIA Colombia, BRAND AMBASSADOR
01.2015 - 01.2017
BRAND AMBASSADOR
UNILEVER
DIPLOMA - LEADERSHIP AND MANAGEMENT
AUSTRALIAN PACIFIC COLLEGUE
Advanced Diploma - Marketing And Communications
AUSTRALIAN PACIFIC COLLEGE
DIPLOMA - Marketing And Communications
AUSTRALIAN PACIFIC COLLEGE
IV CERTIFICATE MARKETING AND COMMUNICATIONS - undefined
AUSTRALIAN PACIFIC COLLEGUE
Bachelor - Social Communications And Journalism
Universidad Catolica Luis Amigo
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