Socheata Seng
Denver,CO
Summary
Experienced and dependable sales associate with a reputation for delivering exceptional customer service and building strong relationships. Committed to creating a welcoming environment for customers and ensuring their needs are met with comprehensive assistance. Possesses a deep understanding of sales strategy and merchandising techniques, equipped to drive sales and contribute to the success of the team.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Neiman Marcus
06.2024 - Current
- Set and achieved company defined sales goals.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed approximately 15 incoming calls, texts and emails per day from customers
Commission Sales
Nordstrom
11.2021 - 02.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Managed approximately 15 incoming calls, texts and emails per day from customers
Financial Rep
Fidelity Investment
10.2020 - 12.2021
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Met with customers to assess needs, financial status, and eligibility.
- Created accurate financial documents to present to senior leadership and minimize financial discrepancies.
- Handled incoming payments and outgoing disbursements.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Managed approximately 50 incoming calls, texts and emails per day from customers
Banker
Bank of the West
05.2019 - 10.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Managed approximately 15 incoming calls, texts and emails per day from customers
Education
Business Administration -
Johnson & Wales University
Denver, COSkills
- Goal oriented
- Upselling strategies
- Building rapport
- Store maintenance
- Negotiation
- Brand awareness
- Problem-solving
- Suggestive selling
- Customer needs assessment
- Positive and professional
- Sales trends
- Product knowledge
- Teamwork and collaboration
- Retail sales
- Verbal and written communication
- Product demonstrations
- Customer follow-up
- Professional appearance
- Interpersonal and written communication
- Teamwork
- Customer service
- Upselling and cross selling
- Relationship building
- Brand representation
- Loyalty promotion
Languages
Cambodian
Native or Bilingual
Timeline
Sales Advisor
Neiman Marcus
06.2024 - Current
Commission Sales
Nordstrom
11.2021 - 02.2024
Financial Rep
Fidelity Investment
10.2020 - 12.2021
Banker
Bank of the West
05.2019 - 10.2020
Business Administration -
Johnson & Wales University
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