Skylr Gertz
Fort Collins
Summary
Seasoned Customer Service Representative with comprehensive background in developing and implementing customer service strategies. Possess strong leadership skills, adept at training teams to exceed customer expectations and company goals. Display adaptability in fast-paced environments, consistently delivering results while improving team performance and morale.
Overview
6
6
years of professional experience
Work History
Permanent Jewelry/Patch Parlour Artist
Frae & Co. Salon
Windsor
01.2023 - Current
- Welded jewelry for customers using arc welder, ensuring high-quality craftsmanship.
- Used a professional hat press to create custom trucker hats for customers, ensuring high-quality craftsmanship.
- Delivered exceptional customer service to an average of six customers per hour.
- Managed inventory processes to maintain optimal stock levels.
- Curated and managed social media profile, promoting work and upcoming events.
- Maintained communication with customers to ensure satisfaction and address inquiries.
Sales and Processing Associate
HomeGoods
Fort Collins
04.2021 - 01.2023
- Delivered exceptional customer service to approximately 20 customers per hour.
- Maximized daily sales, achieving $3,000 in transactions.
- Managed inventory levels and processed incoming stock efficiently.
- Trained new team members to ensure operational excellence.
Shipping and Receiving Associate
CSU Bookstore
Fort Collins
01.2022 - 08.2022
- Managed incoming and outgoing shipments for efficient logistics operations.
- Oversaw stock management and processed new inventory for accurate records.
- Matched invoices to received inventory to ensure financial accuracy.
- Maintained comprehensive data of inventory using MBS ARC 4 software.
- Organized and displayed new inventory on sales floor to enhance customer experience.
Hostess
Beau Jo's
Fort Collins
06.2019 - 03.2020
- Scheduled and confirmed reservations through efficient management of phone inquiries.
- Recorded takeout orders and addressed service inquiries to enhance customer experience.
- Provided seating and special accommodations based on customer preferences and dining area capacity.
- Assigned patrons to appropriate tables in alignment with server rotation.
Education
Certificate of Completion - Cyber Security
Fullstack Academy - Cyber Bootcamp
Fort Collins, CO11.2022
High school diploma -
Rocky Mountain High School
Fort Collins, CO05.2020
Skills
- Inventory management
- Social media marketing
- Customer service
- Stock processing
- Quality assurance
- Communication skills
- Time management
- Creativity
- Problem solving
- Team building
- Organizational skills
- Teamwork and collaboration
- Self-starter
- Adaptability
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Permanent Jewelry/Patch Parlour Artist
Frae & Co. Salon
01.2023 - Current
Shipping and Receiving Associate
CSU Bookstore
01.2022 - 08.2022
Sales and Processing Associate
HomeGoods
04.2021 - 01.2023
Hostess
Beau Jo's
06.2019 - 03.2020
Certificate of Completion - Cyber Security
Fullstack Academy - Cyber Bootcamp
High school diploma -
Rocky Mountain High School
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