Sky Burns
Johnstown
Summary
Customer-focused professional with experience in sales, customer service, and relationship building. Passionate about creating positive customer experiences, solving problems, and building meaningful relationships. Organized, adaptable, and dependable, with a strong ability to learn quickly, collaborate with others, and provide personalized support.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Sales Representative
Verizon
Greeley
2023.10 - Current
- Ranked consistently as top seller, exceeding sales targets through strategic customer engagement.
- Built a robust book of business, fostering strong customer relationships that led to increased repeat sales.
- Expert at tailoring solutions to customer needs, driving higher sales and long-term loyalty.
- Recognized for outstanding customer service, earning top reviews on Google and in-store feedback.
- Produced national training video highlighting effective sales techniques, enhancing team performance.
- Worked full-time in a fast-paced retail environment.
Animal Care Technician / Front Desk Receptionist
Humane Society of Weld County
Evans
2022.11 - 2023.10
- Assisted in animal care, including participating in a dog neutering procedure under veterinary supervision.
- Delivered exceptional customer service, greeting visitors and assisting with appointments.
- Proactively resolved customer concerns, ensuring positive interactions.
- Managed appointment scheduling, contributing to overall shelter efficiency.
- Completed tenure following shelter closure.
- Full-time.
ClickList / Bakery / Front End / Deli / Warehouse
Kroger
Windsor
2022.02 - 2022.11
- Delivered outstanding customer service, ensuring a positive shopping experience while efficiently fulfilling online orders.
- Collaborated seamlessly with team members to optimize store operations and drive sales.
- Produced high-quality baked goods to meet customer demand.
- Trained new team members in store policies and customer engagement techniques.
- Baked High-Quality Goods.
- Part-time.
Retail Associate
Rue21
Greeley
2021.07 - 2022.02
- Recognized as the top fragrance seller, consistently exceeding sales targets and driving revenue.
- Served as a personal fashion stylist, helping customers select outfits that matched their individual styles, enhancing satisfaction and driving sales.
- Mastered the art of suggestive selling, turning casual interest into additional purchasesconsistently exceeding store expectations.
- Organized and maintained visually appealing sales floor, strategically displaying products to improve customer experience and stimulate additional purchases.
- Maintained a visually appealing, organized sales floor, ensuring products were displayed to enhance customer experience and encourage additional purchases.
- Worked part-time in retail, assisting customers and supporting store operations.
Education
Criminal Justice
Aims Community College
Greeley, CO 2026.01 - 2026.07
Windsor High School
Windsor, COSkills
- Consultative Sales
- Solution Selling
- Account Management
- Business Development
- Customer Relationship Management
- Customer Service
- Sales Forecasting
- Data Analysis
- Problem Solving
- Time Management
- Adaptability
- Team Collaboration
- Communication
- Leadership
- Sales Forecasting
Timeline
Criminal Justice
Aims Community College
2026.01 - 2026.07
Sales Representative
Verizon
2023.10 - Current
Animal Care Technician / Front Desk Receptionist
Humane Society of Weld County
2022.11 - 2023.10
ClickList / Bakery / Front End / Deli / Warehouse
Kroger
2022.02 - 2022.11
Retail Associate
Rue21
2021.07 - 2022.02
Windsor High School