Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Sitora Oduca

Sitora Oduca

Aurora

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nadina Home Care

Client departmen, Sandata specialist
Aurora
11.2024 - Current
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated filing indexes regularly with new information or changes.
  • Reviewed files to check for complete and accurate information.
  • Updated and revised file categorization and storage protocols as needed.
  • Scanned documents into digital format using specialized software applications.
  • Added new material to file records or created new records.

Sales Clerk

Black Sea Market
Denver
02.2022 - 10.2024
  • Selling products.
  • Cutting sausages, cheeses, fish.
  • Preparing orders.
  • Arranging products.
  • Ability to be in a stressful situation.
  • Cleaning up after the working day.
  • Performed price checks for items requested by customers when needed.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Recommended, selected and located merchandise based on customer desires.
  • Followed up on customer requests or concerns in a timely manner.
  • Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Accountant-calculator

Accountant
09.2018 - 01.2019
  • Calculation of calculation and technological maps, product reports.
  • Development and preparation of the menu.
  • Conducting an inventory.
  • Identification of shortages and surpluses.
  • Full document flow of production accounting.
  • Cost write-off.

Confectioner

Parmigiano group
Almaty
06.2016 - 01.2018
  • Preparation of the workplace for work (checking the serviceability of the technological equipment used, scales, the availability and serviceability of tools, inventory, dishes, if necessary, their treatment with detergents and disinfectants).
  • Compliance with sanitary rules and hygienic standards, rules and norms of fire safety and labor protection. Compliance with the rules of operation of technological equipment, in case of its malfunction, informing its immediate head or representatives of technical (administrative and economic) services of the enterprise.
  • Calculation of the required amount of raw materials for the preparation and design of confectionery products. Checking its availability and quality.
  • Compliance with the rules for storage of raw materials and finished products. Rejecting of low-quality products.
  • Preparation, design and release of confectionery and bakery products and semi-finished products in strict accordance with the technology of their preparation and storage.
  • Quality control of finished products. Cooling, freezing and storage of semi-finished and finished products in accordance with current rules and regulations.
  • Packaging and labeling of finished products. Upon completion of the work, cleaning of the workplace, processing of inventory, dishes, shutdown of technological equipment. If necessary, participate in the preparation of the menu.

Kitchener/cook

Ab restaurants
Almaty
10.2015 - 01.2015
  • Production of cold dishes;
  • Quality control of incoming raw materials;
  • Update of dishes in accordance with current demand;
  • Obtaining and control of the assortment;
  • Organization of the workplace, guidance and maintenance of order.

Hostess/Junior Sales manager

The age Entertainment
Almaty
10.2014 - 01.2015
  • Duties of a junior sales manager.
  • Provides effective and cultural service to restaurant visitors, creating comfortable conditions for them.
  • Meets and receives guests.
  • Accompanies guests to the table, serves the menu.
  • Manages the client's attention at the initial moment of being in the restaurant and further if necessary.
  • Controls the current situation of filling seats.
  • Advises visitors on the provision of services, provides them with the range of available dishes and drinks.
  • Controls the rational design of the hall, bar counters, shop windows, etc.
  • Ensures cleanliness and order in the hall.
  • Takes measures to prevent and eliminate conflict situations.
  • Considers claims related to poor visitor service and carries out appropriate organizational and technical measures.
  • Informs the management of the organization about the existing shortcomings in the service of visitors, takes measures to eliminate them.
  • Performs certain official assignments of its immediate supervisor.

Cosmetologist-specialist, Sales Manager

TOO MedTeKz
Almaty
06.2014 - 08.2014
  • Face, neck and scalp massage.
  • Facial cleansing - hygienic, vacuum, etc.
  • Application of nourishing masks.
  • Exfoliating procedures, paraffin wrapping of hands.
  • Determining the client's skin type and assigning procedures suitable for this type.
  • Conducts negotiations on the conclusion of purchase and sale transactions, concludes purchase and sale transactions on his own behalf or another person represented by him on the basis of a contract, Regulating the relationship between them.
  • Makes purchase and sale transactions as a sales agent with simple rights or trading.
  • Performs the functions of a guarantor for the performance of obligations arising from the transactions concluded by him, compensating for possible losses in case of non-performance of his duties, due to insolvency or other circumstances depending on him.
  • Carries out the purchase and sale of goods (services) on its own behalf and at its own expense, being the owner of the goods being sold at the time of conclusion of transactions.
  • On the basis of studying the market situation of goods (services), it conducts work to identify and record potential buyers (customers) for manufactured products, services provided, organizes their advertising.
  • Analyzes the state and trends in population demand, studies the needs of buyers (customers), advises on the technical and consumer characteristics of goods (services) that contribute to meeting the needs of buyers (customers).
  • Works on the introduction of progressive trading methods. Sets prices for goods (services) and determines the terms of their sale (sale) and provision of services.
  • Draws up purchase and sale contracts, monitors their implementation.
  • Organizes the delivery of purchased products and services.
  • Controls the payment by buyers (customers) of invoices of manufacturers of products or service providers, keeps records of claims of buyers (customers) for the execution of purchase and sale contracts.
  • Identifies the causes of violations of the terms of contracts, takes measures to eliminate and prevent them.
  • Ensures the safety of the issued documentation on purchase and sale contracts.

Waiter-bartender

Restaurant
Almaty
11.2013 - 01.2014
  • Serves tables.
  • Changes tablecloths and napkins in a timely manner as they get dirty.
  • Accepts orders from visitors, helps visitors choose dishes and drinks, orients them on Time of preparation of ordered people.
  • Distributes the order at the place of its execution between the bartender and the cook.
  • Controls the timeliness of preparation and presentation of dishes before serving.
  • Serves ordered dishes.
  • Keeps the hall clean.
  • Accepts orders from visitors.
  • Advises visitors on ordering food and drinks.
  • Serves visitors at the bar with ready-to-use non-alcoholic and alcoholic drinks and dishes.
  • Prepares non-alcoholic and alcoholic cocktails.
  • Makes cash settlements with visitors.
  • Makes applications for the required quantity and range of drinks, snacks and other goods, keeps records of dishes.

Beauty salon administrator; cashier

Salon
Almaty
02.2012 - 05.2012
  • Coordinates the work of employees;
  • Receives calls and records clients;
  • Advises clients on salon services: in terms of cost;
  • According to the indications and contraindications to the procedures; according to the products offered by the salon;
  • Sells cosmetics and home care products;
  • Controls the availability of the necessary funds, the serviceability of the equipment;
  • Conducts settlements with clients, works with the cash register.
  • Also, the duties of the beauty salon administrator sometimes include:
  • Presentations of salon services;
  • Resolution of conflict situations;
  • Calculation of employees' salaries.

Administrator

Game club
Almaty
01.2012 - 05.2012
  • Organization and control of staff work
  • Selection and selection and adaptation of personnel, types of services provided
  • The basics of economics and labor and management, the basics of marketing and advertising organization, the planning and order of the premises and everything adjacent to it, drawing up staff schedules, filling in staff time sheets, internal labor regulations, solving administrative and economic issues, resolving conflict situations.

Promoter-consultant

Mirokl, TOO
Almaty
01.2011 - 03.2011
  • To inform store visitors about the ongoing advertising campaign, its content and conditions of participation;
  • Report the advertised products and the manufacturer;
  • To attract visitors to participate in the promotion and encourage them to make a purchase of the advertised product;
  • Exchange a cash receipt confirming payment for the company's products for a prize;
  • To create and maintain a favorable attitude of visitors and employees of the store to the promotion, its organizers and the manufacturer;
  • Control the stock of promoted products and inform the supervisor in advance when the products may run out;
  • Fill in the prize accounting invoice, inform the supervisor about the lack of prizes;
  • Place and remove advertising equipment in the store;
  • After the end of the action, compactly assemble advertising equipment, and take the uniform home for washing;
  • Inform the supervisor about your absence from the workplace at least two days in advance.

Promoter-consultant

Excalibur, TOO
Almaty
06.2010 - 09.2010
  • To inform store visitors about the ongoing advertising campaign, its content and conditions of participation;
  • Report the advertised products and the manufacturer;
  • To attract visitors to participate in the promotion and encourage them to make a purchase of the advertised product;
  • Exchange a cash receipt confirming payment for the company's products for a prize;
  • To create and maintain a favorable attitude of visitors and employees of the store to the promotion, its organizers and the manufacturer;
  • Control the stock of promoted products and inform the supervisor in advance when the products may run out;
  • Fill in the prize accounting invoice, inform the supervisor about the lack of prizes;
  • Place and remove advertising equipment in the store;
  • After the end of the action, compactly assemble advertising equipment, and take the uniform home for washing;
  • Inform the supervisor about your absence from the workplace at least two days in advance.

Education

Kazakh Economic College named after T. Ryskulov - Management

Kazakh Economic College named after T. Ryskulov
Almaty
05.2015

School - School programs

Gymnaiya No 51
Almaty
05.2012

Skills

  • Pastry chef
  • Human Resources Management
  • Database management
  • Customer service
  • Problem solving
  • Health and safety
  • CPR/AED

Certification

  • Eyelash extension specialist
  • Eyelash lamination specialist
  • Master of Afro-braiding
  • Master of hair extensions

Hobbies and Interests

  • Drawing
  • Piano
  • Plant flowers
  • Volunteer for animals shelter

Languages

  • Russian
  • English
  • Kazakh

Personal Information

  • Date of Birth: 07/17/96
  • Gender: Female

Timeline

Nadina Home Care

Client departmen, Sandata specialist
11.2024 - Current

Sales Clerk

Black Sea Market
02.2022 - 10.2024

Accountant-calculator

Accountant
09.2018 - 01.2019

Confectioner

Parmigiano group
06.2016 - 01.2018

Kitchener/cook

Ab restaurants
10.2015 - 01.2015

Hostess/Junior Sales manager

The age Entertainment
10.2014 - 01.2015

Cosmetologist-specialist, Sales Manager

TOO MedTeKz
06.2014 - 08.2014

Waiter-bartender

Restaurant
11.2013 - 01.2014

Beauty salon administrator; cashier

Salon
02.2012 - 05.2012

Administrator

Game club
01.2012 - 05.2012

Promoter-consultant

Mirokl, TOO
01.2011 - 03.2011

Promoter-consultant

Excalibur, TOO
06.2010 - 09.2010

Kazakh Economic College named after T. Ryskulov - Management

Kazakh Economic College named after T. Ryskulov

School - School programs

Gymnaiya No 51

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