Siomara Lopez Jimenez
Denver
Summary
Adept at fostering positive outcomes and customer satisfaction, my tenure at Denver Public Schools honed my ability to tailor educational support, showcasing my time management and active listening skills. Demonstrated expertise in complaint resolution and collaborative teamwork, I excel in fast-paced environments, driving efficiency and exceeding service standards.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Denver Public Schools
08.2023 - Current
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
HR/Package Delivery Driver
Drago Fleet
02.2019 - 04.2023
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Prepared enrollment and benefits documentation and disseminated communications and changes in coordination with HR managers.
- Handled administrative aspects of new employee onboarding in conjunction with HR.
Guest Service Associate
Target
11.2016 - 02.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Sought ways to improve processes and services provided.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05.2016
Skills
- Time Management
- Customer Service
- Active Listening
- Handling Escalations
- Collaborative team work
- Workload balancing
- Takes Initiative
- Technical Support
Timeline
Paraprofessional
Denver Public Schools
08.2023 - Current
HR/Package Delivery Driver
Drago Fleet
02.2019 - 04.2023
Guest Service Associate
Target
11.2016 - 02.2019
High School Diploma -
Abraham Lincoln High School
Similar Profiles
Collin MeyersCollin Meyers
Math Fellow at Denver Public Schools: Denver Math FellowsMath Fellow at Denver Public Schools: Denver Math Fellows
Aline Barreto ArmstrongAline Barreto Armstrong
Special Needs Paraprofessional at Denver Public SchoolsSpecial Needs Paraprofessional at Denver Public Schools
Christie SebestaChristie Sebesta
Early Childhood Special Education Teacher at Denver Public SchoolsEarly Childhood Special Education Teacher at Denver Public Schools