Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone L. French

Colorado Springs

Summary

Experienced with communicating with client and administrative tasks, ensuring efficient processing and excellent client service. Utilizes effective communication and organizational skills to manage intake procedures smoothly. Knowledge of best practices in client relations and administrative support.

Overview

8
8
years of professional experience

Work History

Backroom Associate

TJ Maxx
01.2023 - Current
  • Receive, sort, and stock merchandise in the backroom and sales floor.
  • Maintain organized stockroom and ensure efficient product flow.
  • Assist with inventory tagging, price checks, and supporting front-line needs.
  • Contribute to daily recovery and merchandising efforts.
  • Received incoming merchandise and stored in correct stock locations.
  • Unloaded trucks and helped assemble furniture.

Women's & Youth Sales Associate

Scheels
04.2023 - 12.2023
  • Delivered friendly and professional service to customers on the sales floor.
  • Assisted customers in product selection and promoted store credit card.
  • Participated in product training and store meetings.
  • Helped with freight and stocking duties.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Non-Clinical Customer Service & Intake Rep

EviCore Healthcare
01.2022 - 01.2023
  • Fielded 80+ daily inbound calls for medical pre-authorizations.
  • Gathered patient data, verified benefits, and entered case details.
  • Communicated with physicians, patients, and clinical teams.
  • Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
  • Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times.
  • Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.
  • Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.

Health Screener

Centura Health at St. Francis Medical Center
09.2020 - 12.2021
  • Greeted and screened visitors for COVID-19 symptoms and compliance.
  • Maintained log of guest entries and ensured adherence to visitation policies.
  • Provided masks and instructions, and maintained a safe front-line environment.
  • Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
  • Addressed patient concerns with empathy and professionalism, fostering trust in the screening process.

Front Desk Customer Service

Continental Dry Cleaners
08.2017 - 08.2019
  • Managed daily front desk operations and organized over 60 daily orders.
  • Processed payments and performed daily bank deposits.
  • Maintained professional customer service and clean environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

High School Diploma - General

General William Mitchell High School
Colorado Springs, CO
05.2017

Skills

  • Problem Solving
  • Teamwork
  • Flexibility
  • Organizational Skills
  • Detail-Oriented
  • Responsible
  • Customer Service Excellence
  • Strong Initiative
  • Customer service
  • Loading and unloading
  • Order picking
  • Receiving experience

Timeline

Women's & Youth Sales Associate

Scheels
04.2023 - 12.2023

Backroom Associate

TJ Maxx
01.2023 - Current

Non-Clinical Customer Service & Intake Rep

EviCore Healthcare
01.2022 - 01.2023

Health Screener

Centura Health at St. Francis Medical Center
09.2020 - 12.2021

Front Desk Customer Service

Continental Dry Cleaners
08.2017 - 08.2019

High School Diploma - General

General William Mitchell High School

Similar Profiles

CREATE PROFILE
Simone L. French