Simon Echavarría Maya
Medellín,ANT
Summary
- Passionate Teacher provides students with exceptional learning opportunities and support of educational endeavors. Skilled implementer of diverse instruction methods for cultivating fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
14
14
years of professional experience
3
3
Languages
Work History
English Teacher
Self-employeed
01.2010 - Current
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Technical Support Representative
Webhelp
01.2024 - 04.2024
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Technical Support Representative
Sitel
09.2022 - 12.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
OneLink BPO
Medellin, ANT
09.2019 - 09.2022
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Administrative Assistant
ColombiaDominios
01.2018 - 01.2019
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Technical Support Representative
ColombiaDominios
01.2017 - 01.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshot errors.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within department.
Education
Colombo Americano
Medellin, ColombiaGraphic Design Technician - Graphic Design
CESDE
Medellin, Colombia 05.2001 -
Industrial Design Technology - Industrial Design
Instituto Tecnológico Metropolitano
Medellin, Colombia 05.2001 -
Skills
Timeline
Technical Support Representative
Webhelp
01.2024 - 04.2024
Technical Support Representative
Sitel
09.2022 - 12.2023
Technical Support Representative
OneLink BPO
09.2019 - 09.2022
Administrative Assistant
ColombiaDominios
01.2018 - 01.2019
Technical Support Representative
ColombiaDominios
01.2017 - 01.2018
English Teacher
Self-employeed
01.2010 - Current
Graphic Design Technician - Graphic Design
CESDE
05.2001 -
Industrial Design Technology - Industrial Design
Instituto Tecnológico Metropolitano
05.2001 -
Colombo Americano
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