Simon Gonzales
Pueblo West
Summary
Dynamic Area Service Manager with a proven track record at Weidner Apartment Homes, excelling in customer service and problem-solving. Enhanced operational efficiency through streamlined processes, boosting customer retention rates.
Known for collaborative approach and commitment to achieving high-quality results. Valued for flexibility and reliability in adapting to changing operational needs, with strong skills in team leadership and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Service Manager
Weidner Apartment Homes
05.2021 - Current
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Streamlined service processes for increased efficiency and quicker response times.
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- . Boosted customer retention rates by consistently delivering exceptional service experiences.
Maintenance Manager
Echelon Property Group
03.2019 - 05.2021
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Maintenance Technician
Weidner Apartment Homes
12.2016 - 03.2019
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Lead Builder
Direworld Scare Park
06.2015 - 11.2015
- Enhanced overall project efficiency by streamlining construction processes and implementing time-saving strategies.
- Increased client satisfaction with consistent communication, addressing concerns promptly, and delivering projects on schedule.
- Conducted thorough site inspections before each project''s start date to identify potential challenges early on, allowing for proactive problem-solving measures throughout the process.
- Reduced project delays by effectively managing subcontractors and ensuring timely delivery of materials and services.
General Laborer
C&v Contractors
06.2013 - 07.2015
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Pacific Career And Technology High School
Sacramento, CA06-2008
Skills
- Coaching and mentoring
- Compliance management
- Employee Training
- Positive attitude
- Multitasking capacity
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Active listening
Certification
CPO Certified
Timeline
Area Service Manager
Weidner Apartment Homes
05.2021 - Current
Maintenance Manager
Echelon Property Group
03.2019 - 05.2021
Maintenance Technician
Weidner Apartment Homes
12.2016 - 03.2019
Lead Builder
Direworld Scare Park
06.2015 - 11.2015
General Laborer
C&v Contractors
06.2013 - 07.2015
High School Diploma -
Pacific Career And Technology High School
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