Summary
Overview
Work History
Education
Skills
Personal Qualities
Personal Information
Timeline
Generic
SIMON ELIGIO CABRERA FERNANDEZ

SIMON ELIGIO CABRERA FERNANDEZ

Business Administration
Medellín

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Successful in applying strong communication and problem resolution skills to each customer issue.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work History

Team Leader

Telemed - skycom
02.2024 - 06.2025
  • Bilingual supervisor (Spanish-English) with extensive experience in contact center operations for the healthcare and pharmaceutical sectors.
  • I led teams of up to six agents responsible for prescription confirmation and order completion for Stokes Pharmacy.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Customer Care Representative

KONECTA
01.2023 - 07.2023
  • Customer service agent for the Verizon campaign, handling general questions, billing concerns and technical support calls.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Customer Care Representative

Telemed - skycom
09.2022 - 01.2023
  • Bilingual agent in charge of providing customer service.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Technical Support

Sutherland Global Services
05.2018 - 08.2020
  • Provide technical support to customers to resolve connectivity issues, explain billing, deliver customer service, and attempt to sell lines.

Education

High School Diploma - Sciences

Unidad Educativa Colegio Belagua
01.1999 - 01.2005

6th Semester - Mechatronic Engineering

UNEXPO "Luis Caballero Mejías"
01.2007 - 01.2012

2nd Semester - Business Administration

Universidad Alejandro de Humboldt
01.2014 - 01.2015

Skills

  • Proficient in the use of office equipment

  • Proficient with Windows

  • Proficient with Internet Explorer

  • Proficient with Office

  • Advanced Excel

  • CRM Usages

Personal Qualities

  • Excellent interpersonal skills
  • Proactivity
  • Responsibility
  • Honesty
  • Team integration
  • Growth-oriented mindset

Personal Information

  • ID Number: 1.127.624.883
  • Age: 38
  • Date of Birth: 05/13/88
  • Nationality: Colombian Venezuelan
  • Marital Status: Soltero

Timeline

Team Leader

Telemed - skycom
02.2024 - 06.2025

Customer Care Representative

KONECTA
01.2023 - 07.2023

Customer Care Representative

Telemed - skycom
09.2022 - 01.2023

Technical Support

Sutherland Global Services
05.2018 - 08.2020

2nd Semester - Business Administration

Universidad Alejandro de Humboldt
01.2014 - 01.2015

6th Semester - Mechatronic Engineering

UNEXPO "Luis Caballero Mejías"
01.2007 - 01.2012

High School Diploma - Sciences

Unidad Educativa Colegio Belagua
01.1999 - 01.2005
SIMON ELIGIO CABRERA FERNANDEZBusiness Administration