Summary
Overview
Work History
Education
Skills
Timeline
Generic
Simón J. Solano Merchán

Simón J. Solano Merchán

Customer Service Agent
Bucaramanga

Summary

Dynamic customer service professional with BPO experience, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem-solving, as well as in consistent delivery of an exceptional service, ensuring customer satisfaction. Able to manage high-pressure situations and provide accurate product knowledge resulting in increased repeat business.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Concentrix
04.2025 - Current
  • Enhanced customer satisfaction by resolving complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled 30+ calls per day

Restaurant Waiter and Kitchen Hand

Various Restaurants
03.2024 - 01.2025
  • Answered customers' questions and recommended items while serving up to 7 tables at a time
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Education

High School Diploma -

Escuela Normal Superior De Bucaramanga
Bucaramanga, Colombia
11-2024

Skills

Customer service

Problem-solving

Active listening

Product knowledge

English proficiency

Timeline

Customer Service Representative

Concentrix
04.2025 - Current

Restaurant Waiter and Kitchen Hand

Various Restaurants
03.2024 - 01.2025

High School Diploma -

Escuela Normal Superior De Bucaramanga

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Simón J. Solano MerchánCustomer Service Agent