SIMI ROZICK
Castle Rock
Summary
Results-driven Client Solutions Director with 10+ years in medical communications, specializing in strategic account management and financial oversight for pharmaceutical and biotech clients. Proven success in building strong partnerships with with clients as well as external experts, increasing client satisfaction, leading cross-functional teams resulting in significant revenue growth through expert project delivery.
Overview
14
14
years of professional experience
Work History
Director, Client Solutions
Lumanity
03.2022 - Current
- Lead cross-functional teams to implement strategic initiatives.
- Oversee budget management processes, optimizing resource allocation across departments.
- Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Cultivate a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Manage stakeholder relationships, ensuring alignment on project objectives and deliverables.
Associate Director, Client Solutions
Lumanity (Cello Health)
09.2021 - 03.2022
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Established team priorities, maintained schedules and monitored performance.
Senior Account Manager
Lumanity (MedErgy)
12.2019 - 10.2021
- Cultivated strong client relationships, ensuring alignment with organizational goals and enhancing customer satisfaction.
- Led cross-functional teams in developing strategic account plans that increased client retention rates.
- Collaborated with internal stakeholders to create tailored solutions addressing client needs and challenges.
- Mentored junior account managers, providing guidance on best practices and strategic account management techniques.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Senior Program Manager, Insights and Analytics
ApotheCom
11.2018 - 12.2019
- Maintained budgets in excess of $1 million
- Collaborated with account team members to update status reports, drive program development across stakeholders
- Liaised across internal departments (creative, digital, scientific, editorial, finance) as well as clients, external experts, vendors, and partners to ensure all project elements are implemented according to objectives, specifications, on schedule and on budget
- Contributed to the development of analyses and insight reports
Senior Program Manager, Client Services
ApotheCom
01.2017 - 11.2018
- Developed and implemented project plans, optimizing resource allocation and enhancing operational efficiency.
- Facilitated stakeholder engagement sessions to gather requirements and establish project scopes for successful delivery.
- Mentored junior program managers, fostering professional growth and enhancing team capabilities in project execution.
Program Manager, Client Services
ApotheCom
09.2015 - 01.2017
- Successfully led multiple domestic and international events with international industry experts contributing to organic account growth across multiple accounts
- Assisted with recruitment and contracting with medical experts in partnership with pharmaceutical companies
- Maintained budgets in excess of $1 million
- Managed all aspects of medical affairs project and account management from proposal development, timeline development, medical/legal review process, budgeting, and financial tracking/reporting
- Collaboratee with account team members to update status reports, drive program development across stakeholders
- Liaised across internal departments (creative, digital, scientific, editorial, finance) as well as clients, external experts, vendors, and partners to ensure all project elements are implemented according to objectives, specifications, on schedule and on budget
Project Manager, Clinical Trials
Bristol-Myers Squibb
01.2015 - 09.2015
- Managed internal clients and tracking of the design, approval, proofreading and production processes of promotional materials for clinical studies
- Managed daily workload, priorities and project planning
- Negotiated timelines to ensure all deadlines were met
- Collaborated with account manager, vendors, and business partners to identify additional areas of client service and cost savings
- Contributed to creative development and direction with client, copywriters, designers and production teams
- Leveraged knowledge and understanding of graphic design, creative and production to facilitate effective communication between client and departmental teams
- Contracted through Mindlance, Inc.
Account Executive | Project Manager, Sony Electronics
The Agency Inside Harte Hanks Company
10.2013 - 01.2015
- Company Overview: www.theagencyinside.com
- Collaborated with account supervisor in support of client’s acquisition, cross sell, and retention goals
- Managed and coordinated digital e-mail and direct mail marketing campaigns for clients, including: creating input briefs, leading internal kick-off and status meetings, managing day-to-day internal process and program execution
- Advised clients of best e-mail practices and implemented new e-mail strategies to increase performance across all channels
- Built and fostered client relationships and maintained balance with internal stakeholders while producing quality work within client expectations, project deadlines, budget and scope
Account Representative, Mercedes-Benz
The Agency Inside Harte Hanks Company
02.2012 - 10.2013
- Managed e-mail and direct mail marketing for 30 Mercedes-Benz dealerships throughout the United States
- Developed and executed marketing strategies for each dealership based upon individual dealership goals as well as previous campaign performance
- Led all aspects of campaign creation and deployment involving campaign design, offer creation, customized strategy, QA process, proofing, segmentation, and campaign deployment
Education
B.A. - Communications Studies, Public Relations, Professional Writing
Virginia Tech
Blacksburg, Virginia05-1991
Skills
- Effective relationship management
- Project execution
- Team management
- Financial management
- Legal and regulatory compliance
- Staff development
- Logistics management
Timeline
Director, Client Solutions
Lumanity
03.2022 - Current
Associate Director, Client Solutions
Lumanity (Cello Health)
09.2021 - 03.2022
Senior Account Manager
Lumanity (MedErgy)
12.2019 - 10.2021
Senior Program Manager, Insights and Analytics
ApotheCom
11.2018 - 12.2019
Senior Program Manager, Client Services
ApotheCom
01.2017 - 11.2018
Program Manager, Client Services
ApotheCom
09.2015 - 01.2017
Project Manager, Clinical Trials
Bristol-Myers Squibb
01.2015 - 09.2015
Account Executive | Project Manager, Sony Electronics
The Agency Inside Harte Hanks Company
10.2013 - 01.2015
Account Representative, Mercedes-Benz
The Agency Inside Harte Hanks Company
02.2012 - 10.2013
B.A. - Communications Studies, Public Relations, Professional Writing
Virginia Tech