Silvya Rueda Vindas
Heredia
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiment and with solid interpersonal and collaboration skills.
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Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist II
Uber
11.2017 - Current
- In charge of the coordination and execution of insights, assigning and distributing workload, managing stakeholder relationships and ensuring high quality and on-time deliverables on each project, resulting in increased efficiency and reduced defects.
Customer Service Representative
BD Servicios de Información
08.2015 - 09.2017
- Responsible for embracing doubts about processes for users of different government institutions, assigning appointments and solving technical issues.
Customer Service Representative
Amazon
03.2015 - 06.2015
- Responsible for embracing orders doubts, providing information about products and services, and resolving customers’ complaints.
Education
High School Diploma -
Instituto Educativo San José
Computer Systems Operator -
Instituto Nacional de Aprendizaje
Business Administration Technical Degree (currently) -
Instituto CENSA
Cisco Certified Network Associate (CCNA)
Instituto Tecnológico De Costa Rica
07.2025
Skills
- Critical thinking
- Data analysis
- Process improvement
- Detailed oriented
- Stakeholder Communication
Websites
Languages
Spanish
English
Timeline
Quality Assurance Specialist II
Uber
11.2017 - Current
Customer Service Representative
BD Servicios de Información
08.2015 - 09.2017
Customer Service Representative
Amazon
03.2015 - 06.2015
High School Diploma -
Instituto Educativo San José
Computer Systems Operator -
Instituto Nacional de Aprendizaje
Business Administration Technical Degree (currently) -
Instituto CENSA
Cisco Certified Network Associate (CCNA)
Instituto Tecnológico De Costa Rica
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