SILVIO GUTIÈRREZ ACEVEDO
Firestone
Summary
Results-oriented Sales and Technical Support professional with experience in team management, customer relationship building, and cross-functional collaboration. Adept at identifying sales opportunities, leading teams to exceed performance targets, and delivering exceptional service. Driven to advance business goals through strategic planning and high standards of customer satisfaction. Skilled communicator with native fluency in English and Spanish, and a strong foundation in fast-paced environments requiring quick decision-making and adaptability.
Overview
8
8
years of professional experience
Work History
Lot Technician Supervisor/Facility Manager
Flatirons Subaru
11.2024 - Current
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
- Developed strong rapport with clients and coworkers alike, fostering an atmosphere of teamwork and collaboration within the dealership environment.
- Demonstrated excellent communication skills when coordinating with various departments, ensuring smooth operation within the dealership ecosystem.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Contributed to overall dealership success through diligent work ethic and strong collaboration with sales team members.
Community Manager, Lead Generation & Technical Support
Synogen Solutions
06.2023 - 05.2024
- Managed a team to oversee community engagement, driving lead generation and customer retention for a Managed Service Provider (MSP) IT firm
- Designed and executed strategies that boosted customer engagement, leading to a measurable increase in leads and sales
- Coordinated with cross-functional teams to optimize customer experience and streamline support processes
Technical Support and Sales Representative
Asurion
02.2023 - 07.2023
- Delivered superior technical support and customer service for Verizon while exceeding monthly sales targets
- Played a key role in achieving team goals, mentoring new team members, and creating a positive work environment that increased productivity and morale
Freight Specialist
SmartHop Colombia
09.2021 - 01.2023
- Supervised data entry processes for freight transportation contracts, ensuring accuracy and efficiency to improve operational workflow
- Collaborated with team members to refine processes and enhance service delivery, increasing satisfaction among drivers and clients
Customer Service Representative
24/7 Intouch - Colombia
05.2020 - 06.2021
- Provided Tier 2 customer support for retail brands, handling escalations and complex issues effectively
- Supported team members by sharing best practices and facilitating training sessions, contributing to improved team performance
Business Development Manager
Vantech Group
07.2018 - 01.2020
- Led business development initiatives for US-based clients, crafting strategies to expand market reach and drive revenue
- Managed a team responsible for identifying prospects, nurturing client relationships, and meeting business development objectives
Sales Representative
Avec Staffing
09.2017 - 06.2018
- Exceeded sales goals by establishing strong client relationships and expanding consulting services to government clients
- Assisted in training new sales team members, providing mentorship and guidance to foster a collaborative sales environment
Education
Automotive Technician - NISSAN/INFINITI Credentials
Universal Technical Institute (UTI)
Orlando, FL06.2009
High School Diploma -
Allyson Academy
North Miami Beach, FL07.2007
Skills
- Inventory management
- Vehicle transport
- Customer service
- Sales support
- Team management
- Communication skills
- Administrative support
Professional References
- Brian Scaglia, Flatirons Subaru General Manager (303) 641-2586
Timeline
Lot Technician Supervisor/Facility Manager
Flatirons Subaru
11.2024 - Current
Community Manager, Lead Generation & Technical Support
Synogen Solutions
06.2023 - 05.2024
Technical Support and Sales Representative
Asurion
02.2023 - 07.2023
Freight Specialist
SmartHop Colombia
09.2021 - 01.2023
Customer Service Representative
24/7 Intouch - Colombia
05.2020 - 06.2021
Business Development Manager
Vantech Group
07.2018 - 01.2020
Sales Representative
Avec Staffing
09.2017 - 06.2018
High School Diploma -
Allyson Academy
Automotive Technician - NISSAN/INFINITI Credentials
Universal Technical Institute (UTI)
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