Silvia Manuela Neira Lineros
Call Center Agent
Bogota
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Manager
Las Agujas De Los Trajes
10.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Las Agujas De Los Trajes
02.2022 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Pastry Intern
Pastelería Maria Antoinette
03.2018 - 11.2018
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Scaled out and mixed ingredients according to recipes and procedures.
- Built positive relationships with coworkers through strong teamwork skills and a supportive attitude.
- Managed time effectively to ensure timely completion of all assigned tasks during busy service periods.
Education
Bachelor in Occupational Therapy - Occupational Therapy
Universidad Nacional De Colombia
Bogota, Colombia 05.2001 -
Competency-based Labor Technician Degree - Culinary Arts
Instituto Superior Mariano Moreno
Bogota, Colombia 05.2001 -
High School Diploma -
Colegio Calasanz Femenino
Bogota, Colombia 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Business administration
Positive attitude
Self motivation
Excellent communication
Problem-solving aptitude
Timeline
Manager
Las Agujas De Los Trajes
10.2024 - 02.2025
Manager
Las Agujas De Los Trajes
02.2022 - 03.2022
Pastry Intern
Pastelería Maria Antoinette
03.2018 - 11.2018
Bachelor in Occupational Therapy - Occupational Therapy
Universidad Nacional De Colombia
05.2001 -
Competency-based Labor Technician Degree - Culinary Arts
Instituto Superior Mariano Moreno
05.2001 -
High School Diploma -
Colegio Calasanz Femenino
05.2001 -
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