Silvia Sánchez Heins
Fort Lauderdale
Summary
Experienced Business Administrator with over 20 years in technology and business solutions sales. Proven track record in leading service contract management, vendor relations, and strategic partnership development. Adept at driving revenue growth, negotiating contracts, and managing complex sales processes across diverse regions. Proactively pursuing an MBA to further develop leadership capabilities and enhance career trajectory. Known for exceptional communication, team leadership, and customer relationship management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vendor Business Manager (UiPath, Infoblox, Mimecast and Zendesk)
Ingram Micro
07.2023 - Current
- Successfully developed and managed profitable vendor relationships, driving revenue growth for the Infoblox and UiPath portfolios
- Oversaw business planning, product forecasting, and vendor rebates, achieving 256% sales overachievement for the Infoblox portfolio
- Managed the full vendor lifecycle, from onboarding new partners to negotiating deals, product launches, and coordinating marketing efforts
- FY 2024: 256% sales overachievement in the Infoblox portfolio
- 100% quota achievement for UiPath
Service Care Plan Team
Esko Graphics (formerly Advanced Vision Technology)
01.2021 - 07.2023
- Managed service contract renewals and warranty conversions for AVT's installed base across North America and Latin America
- Coordinated sales and forecast management through Salesforce and proprietary tools, ensuring service agreements met annual quotas
- 2021: 101% Care Plan Sales Quota – Presidents Club
- 2022: 138% Care Plan Sales Quota – Presidents Club
America's Service Contract Sales Manager & Training Sales
Advanced Vision Technology
11.2018 - 12.2020
- Oversaw service contract sales across North and Latin America, ensuring timely renewals, accurate forecasts, and high customer satisfaction
- Managed sales teams and agents to achieve service agreement goals and drive revenue growth
- 2019: 117% overachievement on service agreements quota
- 2020: 100% service agreements sales quota
HP Indigo Latin America Service Category
HP Inc.
04.2016 - 08.2018
- Managed the service and training revenue for HP Indigo across 19 Channel Partners in Latin America
- Ensured timely delivery of service contracts and trainings, collaborating closely with internal teams and external vendors
- Managed key vendor relationships, communicated service offerings, and guaranteed service delivery in a timely manner
- Contributed to the development and launch of a new Learning Management System for the region
Inside Sales Account Manager
Intel Security
04.2014 - 07.2015
- Managed sales and relationship-building in Venezuela’s challenging economic environment, offering security solutions to existing and new clients
- Collaborated with Channel Partners to execute the territory business plan and meet sales quotas
- Q2 2015: 113% sales overachievement
- Q3 2015: 115% sales overachievement
Education
Bachelor’s Degree - Business Administration
Universidad del Norte
06.1998
Sistema de Gestión de la Calidad ISO 9001:2000 -
Universidad del Valle
12.2006
Call Centers, Contact Centers, and CRM Management -
Universidad Javeriana
07.2002
Skills
- Channel Partner & Alliance Management
- Sales Leadership
- Vendor Relations
- Service Contracts
- Training & Development
- Consulting & Outsourcing
- Bilingual Communication
- CRM & Tools
Certification
- Internal Quality Auditor License
- Florida Mortgage Loan Officer
Languages
Fluent in English and Spanish.
Activities
- Passionate about traveling, exploring new cultures, and engaging with diverse people.
- Enthusiast of dancing, outdoor activities, and spending quality time with family and friends.
- Committed to service and supporting others, with a focus on building long-term, trust-based relationships.
Timeline
Vendor Business Manager (UiPath, Infoblox, Mimecast and Zendesk)
Ingram Micro
07.2023 - Current
Service Care Plan Team
Esko Graphics (formerly Advanced Vision Technology)
01.2021 - 07.2023
America's Service Contract Sales Manager & Training Sales
Advanced Vision Technology
11.2018 - 12.2020
HP Indigo Latin America Service Category
HP Inc.
04.2016 - 08.2018
Inside Sales Account Manager
Intel Security
04.2014 - 07.2015
Sistema de Gestión de la Calidad ISO 9001:2000 -
Universidad del Valle
Call Centers, Contact Centers, and CRM Management -
Universidad Javeriana
Bachelor’s Degree - Business Administration
Universidad del Norte
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