SILVIA RENGIFO
International Business
Floridablanca
Summary
Project Management Specialist with professional development from its base in CC / BPO for more than 12 years, with organizational direction and with effective development in commercial, service and attention projects. High negotiation and achievement capacity of financial goals. Focused on the growth, direction and optimization of the projects in charge with global vision
Overview
19
19
years of professional experience
2
2
Languages
Work History
Service Delivey Manager
Majorel
1 2019 - Current
- Account manager, responsible for establishing strategies focused on the achievement of the key indicators defined by the client and profitability of the account with budget management, extensive experience in management and development of teamwork, relationship with clients maintaining permanent communication.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Coordinated and led internal and external site team meetings.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
Operations Manager
Majorel
01.2013 - 01.2017
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Service Unit Manager
Atento
01.2007 - 01.2013
- Analyzed trends and data to inform decision-making and program development.
- Evaluated employee performance regularly, identifying areas for growth, and providing constructive feedback on strengths and weaknesses.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
CPS Regional Director
Celtel
01.2005 - 01.2007
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Education
Business Administration
Corporacion Unificada Nacional CUN
Ibagué - TolimaSkills
Critical Thinking
undefinedTimeline
Operations Manager
Majorel
01.2013 - 01.2017
Service Unit Manager
Atento
01.2007 - 01.2013
CPS Regional Director
Celtel
01.2005 - 01.2007
Service Delivey Manager
Majorel
1 2019 - Current
Business Administration
Corporacion Unificada Nacional CUN
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