Silvia Castro
Denver
Summary
Customer-focused professional with 10 years of experience in hospitality, transitioning to an office role. Expertise in managing high-pressure situations, resolving customer issues, and maintaining professionalism. Proficient in multitasking, time management, and effective communication. Recognized for strong organizational skills, attention to detail, and a collaborative approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Wasabi Sushi Bar
Lakewood
12.2024 - Current
- Delivered attentive service to over 100 guests per shift, earning positive feedback and repeat visits.
- Enhanced table turnover by 20% during peak hours through effective organization and communication with teams.
- Trained new staff on service standards, reducing onboarding time and increasing team efficiency.
- Ensured compliance with company policies and local regulations, achieving 100% compliance during audits.
Manager
Sushi Katsuei
Lakewood
08.2020 - Current
- Oversaw daily financial operations, including budgeting, payroll, and reconciliation, ensuring accurate reporting and cost control.
- Coached and mentored team members to enhance job performance and productivity.
- Focused on customer feedback and team coaching, improving customer satisfaction rating significantly.
- Organized team meetings and one-on-ones to foster communication, boost morale, and ensure accountability.
- Managed multiple priorities during high-volume periods, meeting service goals without compromising quality.
- Ensured full compliance with health and safety regulations, achieving zero violations in inspections.
Skills
- Microsoft Office Suite
- POS systems (Toast, Clover, Aloha)
- Inventory management
- Spanish language proficiency
- Emotional intelligence
- Adaptability
- Communication skills
- Customer service excellence
- Team collaboration
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Certification
- Colorado Responsible Alcohol Beverage Vendor Training
Timeline
Server
Wasabi Sushi Bar
12.2024 - Current
Manager
Sushi Katsuei
08.2020 - Current