Silvia Barrera
Denver
Summary
Achieved high levels of customer satisfaction by fostering a welcoming atmosphere during all customer interactions. Built rapport with clients through attentive and understanding communication to effectively address their needs.
Established solid connections with clients and staff, enhancing customer satisfaction. Executed multitasking strategies to effectively respond to customer and staff needs. Achieved consistent drawer accuracy and reduced fraud incidence through vigilant monitoring.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Main Banker/Cashier
Ballys blackhawk
Black Hawk, CO
08.2023 - Current
- Provide the highest level of service to guest of the casinos and promote positive interactions and experiences
- Maintains custody of funds, records of those funds, and prepares reports and records of transactions for assigned bank.
- Balance window impress total, sell checks and chips coins/tokens
- Proficiency In 10 key calculator and computerized check cashing systems
- Cash handling and money experience
- Data entry skills
Area Manager
Metro by T-Mobile
Denver, CO
09.2019 - 10.2022
- Customer service
- Made schedules
- Managed different locations
- Sales experience
- Minor computer knowledge
- Made sure employees where up to date on promotions and device knowledge
- Money handling
- Manage more than 10 employees
- (authorized dealer)
Hostess/Cashier
Taqueria mexico
Denver, CO
08.2017 - 09.2019
- Greeted/ welcomed guests
- Provided excellent customer service
- Money handling
- Managed restaurant orders and pick up/ to-go orders
- Answered guest questions about up to date items and dietary restrictions
- Money handling
- Basic computer skills
Cashier
Lowe’s mercado
Twin Lakes, CO
11.2015 - 05.2016
- Greeted Shoppers
- Answered Shoppers questions
- Occasionally closed out till and store
- Managed money daily
- Provided excellent customer service
Education
High school diploma - undefined
Westminster High School
Westminster, CO05.2015
Skills
- Sales Management
- Microsoft Office
- Product demos
- Spanish
- Microsoft Word
- HIPAA
- Restaurant experience
- Fraud prevention and detection
- Retail math
- Expert
- 10 key typing
- Merchandising
- Cash Register
- Cash management
- POS
- Computer operation
- Guest relations
- Communication skills
- Guest services
- Recruiting
- Sales
- Bilingual
- Customer support
- Writing skills
- Team Management
- Public speaking
- Technical Proficiency
- Basic math
- Phone etiquette
- Hospitality
- Computer skills
- Process Improvement
Certification
- Support Gaming license
- August 2023 to August 2025
- Allows work in gaming support
- Driver's License
Languages
Bilingual
Timeline
Main Banker/Cashier
Ballys blackhawk
08.2023 - Current
Area Manager
Metro by T-Mobile
09.2019 - 10.2022
Hostess/Cashier
Taqueria mexico
08.2017 - 09.2019
Cashier
Lowe’s mercado
11.2015 - 05.2016
High school diploma - undefined
Westminster High School