Silas Wilson
Pueblo West
Summary
Dynamic Practice Manager of Operations at Heartland Dental, skilled in operational management and employee training. Successfully enhanced patient care processes and streamlined policies, fostering a collaborative environment. Proven ability to resolve conflicts and optimize workflows, driving team success and operational efficiency. Passionate about delivering exceptional service and developing high-performing teams.
Overview
12
12
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
Colorado Springs
09.2020 - Current
- Oversaw daily operations of multiple dental practices to ensure smooth workflow.
- Managed scheduling and staff assignments for efficient practice performance.
- Coordinated patient care processes to enhance service delivery and satisfaction.
- Implemented training programs for new staff to improve operational standards.
- Developed operational policies to streamline administrative procedures in practices.
- Facilitated communication between dental teams and corporate offices for alignment.
- Resolved patient inquiries and complaints to foster a positive practice environment.
Kitchen Manager
Texas Roadhouse
Pueblo
01.2018 - 09.2020
- Conducted interviews and hired qualified candidates to enhance team capabilities.
Managed inventory to optimize stock levels and reduce waste.
Scheduled staff effectively to meet operational demands.
Oversaw labor management to ensure efficient workforce utilization.
Controlled budgets and managed food costs to maximize profitability.
Ordered supplies timely while maintaining quality standards.
Collaborated with training coordinator to develop comprehensive training programs for new and advancing employees.
Key Hourly
Texas Roadhouse
Pueblo
01.2015 - 01.2018
- Serve as key holder for restaurant operations, managing shifts effectively.
Server Assistant, Server, Bartender and Meat Cutter
Texas Roadhouse
Springfield
01.2013 - 01.2018
- Cultivated teamwork skills by actively supporting colleagues across various roles.
Gained comprehensive understanding of operations through diverse experiences.
Developed into a passionate, integrity-driven manager committed to team success.
Enhanced collaboration by stepping in where assistance was required, ensuring seamless workflow.
Training Coordinator
Texas Roadhouse
Pueblo
01.2015 - 01.2017
- Established training schedules to enhance team performance.
Developed trainers to improve instructional delivery and engagement.
Created tailored training programs specific to store operations.
Education
High School -
Glenwood High School
Chatham, Illinois01.2015
Skills
- Operational management
- Staff scheduling
- Patient care coordination
- Policy development
- Employee training
- Budget management
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Operational efficiency
- Business analysis
References
- Matt, Schmitt, store_springfieldil@texasroadhouse.com, 217-381-6567
- Laura, McAlpine, llmcalpine@hotmail.com, 217-416-8783
References
References available upon request.
Timeline
Practice Manager of Operations
Heartland Dental
09.2020 - Current
Kitchen Manager
Texas Roadhouse
01.2018 - 09.2020
Key Hourly
Texas Roadhouse
01.2015 - 01.2018
Training Coordinator
Texas Roadhouse
01.2015 - 01.2017
Server Assistant, Server, Bartender and Meat Cutter
Texas Roadhouse
01.2013 - 01.2018
High School -
Glenwood High School
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