Sifah Asaba
Colorado Springs,CO
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Visual Merchandising Coordinator
Winston Retail
Colorado Springs, CO
06.2024 - Current
- Managed inventory levels, ensuring timely restocking of high-demand items in visually compelling ways.
- Enhanced store visuals by designing and implementing innovative merchandising displays.
- Improved overall visual aesthetics by regularly updating mannequin styling according to current fashion trends.
- Led cross-functional teams in executing seasonal resets, resulting in seamless transitions between merchandise collections.
- Contributed to the development of company-wide visual merchandising guidelines, establishing best practices for stores across the region.
- Streamlined fixture setup processes, reducing time spent on labor-intensive tasks while maintaining high-quality presentations.
- Fostered a positive work environment by actively participating in team meetings and encouraging open communication among staff members regarding visual merchandising concerns and ideas.
Assistant Store Manager
TJX Companies
Colorado Springs, CO
01.2023 - 06.2024
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Women’s Department Manager
NORDSTROM
Burlington, MA
01.2022 - 01.2023
- Recruit ,Train, develop & motivate the team
- Assist the department manager achieve productivity goals
- Build long lasting relationships with customers while selling on the floor
- Assist Department head with inventory & and achieve shrinkage goals.
- And other duties assigned by the department head & the Store Manager.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Tj Maxx Key Carrier
TJX Companies
Lake Charles, LA
01.2019 - 01.2022
- Taking on managerial responsibilities in the event of management absentees.
- Responding to emails and phone calls.
- Role modelling exceptional customer service
- Creating a positive internal and external customer experience
- Promoting a culture of honesty and integrity; maintains confidentiality
- Taking an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Training and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigning registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addressing customer concerns and issues promptly, ensuring a positive customer experience
- Ensuring Associates execute tasks and daily activities in accordance with store plan as needed
- Communicating accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Providing and accepting ongoing recognition and constructive feedback
- Partnering with Management on Associate training needs to increase effectiveness
- Ensuring adherence to all labor laws, policies, and procedures
- Promoting credit and loyalty programs during customer interactions
- Supporting and participating in store shrink reduction goals and programs
- Promoting safety awareness
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Barista / Server / Host
Lauberge Casino
Lake Charles, LA
04.2018 - 01.2019
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Describe menu items to customers or suggest products that might appeal to them.
- Clean service or seating areas.
- Receive and process customer payments.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean or sanitize work areas, utensils, or equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Conference & Catering Coordinator
Fairmont Bab Al Bahr Hotel
Abu Dhabi, UAE
01.2014 - 01.2017
- Ensure smooth operation of the banquet floor by guaranteeing that there is an adequate supply, Functional equipment and appropriate staffing at all times.
- Provide administrative support to the Banquet Leadership Team.
- Act as a liaison between the banquet department and the hotel, especially the Accounting division.
- Respond to any guest (internal and external) request in an efficient and timely manner.
- Generate all department billing by using the appropriate computer software (Excel, Micros) from information provided by the department and BEO's.
- Edit payroll on a daily basis using sign in/out sheets.
- Review and cross reference all event orders to ensure that all BEO's are present. Follow up with Conference Services for any outstanding BEO's.
- Ensure all chargeable items on the Event Order have been billed accurately by matching to the Excel spreadsheet and Micros reports.
- Maintain employee records and ensure all appropriate paper work is completed.
- Respond to guest comments (favorable or unfavorable) on behalf of Banquets.
- Ensure all new hires go through comprehensive training plan as outlined
- Ensure that timely follow up training takes place on an ongoing basis.
- Motivate, lead, coach and monitor the performance of all Banquet team members
- Assume responsibility of the Department in the absence of the Banquet Manager.
- Attend pre-cons and meetings as required in the absence of the Banquet Manager.
- To complete assigned projects and perform other duties as required
- Actively participate and promote the Fairmont Bab Al Bahr's environmental program and Department specific initiatives in working towards sustainable operations.
- To be Health & Safety conscious and actively involved in maintaining a safe work environment.
- Keep an up-to-date knowledge of the menus, beverage/wine list and BEO's
- Review all group resumes and BEOs in order to ensure a successful completion of all Banquet responsibilities (as outlined in the resumes or BEOs)
- Maintain communication between Banquets and all relevant departments
- Maintain good working relationships with all colleagues and leaders in Banquet and relevant departments
- Check function area set ups to ensure departmental standards are always maintained
- Ensure that Departmental Logbook and pass-off is completed, ensuring follow-ups on any outstanding issues from pass- off
- Ensure all guest feedback is communicated to the F&B Office (i.e. Guest compliments, GIA forms)
- Check VIP list and follow up on all deliveries
- Ensure scheduling of colleagues is as per business requirements; anticipating business levels, schedule colleagues/ leaders for lieu days
- Ensure the payroll of all Banquet colleagues is submitted and time sheets are accurate in a timely manner
- Work along with all F&B Outlet Leaders to have adequate leadership presence and colleagues Presence
- Conduct any other duties or tasks assigned by Banquet Manager, Assistant F&B Director or F&B Director
Call Center Representative/Royal Service Agent
Fairmont Bab Al Bahr Hotel
Abu Dhabi, UAE
01.2012 - 01.2014
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller's request and ensure follow up according to the hotel's standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the "Royal Service" software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external Guests
- Have full knowledge of the hotel's emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Responds to all incoming calls complying with FHR standards and transfers them to the appropriate destination
- Responds to all in house guests requests and transmits the order to the corresponding department for request to be treated complying with FHR standard
- Arranges special deliveries and celebration of special occasions for our guest
- Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
Linen Attendant
Fairmont Bab Al Bahr Hotel
Abu Dhabi, UAE
01.2011 - 01.2012
- Consistently offer professional, friendly and engaging service
- Following and ensuring the schedules are adhered to the business needs of each week.
- Advise Laundry Manager about misuse of linen and uniforms by individuals or user departments to be addressed to the concerned.
- To ensure that the transporting, receiving, sorting, production and delivery of all linen, uniforms and Guest laundry are according to the set standards
- Ensure that the wash processes are followed as per the set standard formulas in line with the time, temperature and dosing of chemicals
- Ensure the timely delivery of linen to the hotel for a smooth operation of all user departments
Sales Agent
Norvik international hospital
Kampala, Uganda
02.2010 - 05.2011
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Bachelor of Arts - Social Sciences Education
Makerere University
Kampala, Uganda01.2010
High School Diploma -
Mbogo Senior Secondary School
01.2005
Skills
- Customer Relationship Management
- Team Leadership
- Conflict Resolution
- Sales and Upselling
- Performance Monitoring
- Call Center Operations
- Inventory and Store Management
- Multi-channel Communication
- Brand identity development
- Microsoft office
- Fashion trends analysis
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Visual Merchandising Coordinator
Winston Retail
06.2024 - Current
Assistant Store Manager
TJX Companies
01.2023 - 06.2024
Assistant Women’s Department Manager
NORDSTROM
01.2022 - 01.2023
Tj Maxx Key Carrier
TJX Companies
01.2019 - 01.2022
Barista / Server / Host
Lauberge Casino
04.2018 - 01.2019
Conference & Catering Coordinator
Fairmont Bab Al Bahr Hotel
01.2014 - 01.2017
Call Center Representative/Royal Service Agent
Fairmont Bab Al Bahr Hotel
01.2012 - 01.2014
Linen Attendant
Fairmont Bab Al Bahr Hotel
01.2011 - 01.2012
Sales Agent
Norvik international hospital
02.2010 - 05.2011
Bachelor of Arts - Social Sciences Education
Makerere University
High School Diploma -
Mbogo Senior Secondary School