Sifah Asaba
Colorado Springs,CO
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Visual Merchandising Coordinator
Winston Retail
06.2024 - Current
- Managed inventory levels, ensuring timely restocking of high-demand items in visually compelling ways.
- Enhanced store visuals by designing and implementing innovative merchandising displays.
- Improved overall visual aesthetics by regularly updating mannequin styling according to current fashion trends.
- Led cross-functional teams in executing seasonal resets, resulting in seamless transitions between merchandise collections.
- Contributed to the development of company-wide visual merchandising guidelines, establishing best practices for stores across the region.
- Streamlined fixture setup processes, reducing time spent on labor-intensive tasks while maintaining high-quality presentations.
- Fostered a positive work environment by actively participating in team meetings and encouraging open communication among staff members regarding visual merchandising concerns and ideas.
Assistant Store Manager
TJX Companies
01.2023 - 06.2024
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Women’s Department Manager
NORDSTROM
01.2022 - 01.2023
- Recruit ,Train, develop & motivate the team
- Assist the department manager achieve productivity goals
- Build long lasting relationships with customers while selling on the floor
- Assist Department head with inventory & and achieve shrinkage goals.
- And other duties assigned by the department head & the Store Manager.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Tj Maxx Key Carrier
TJX Companies
01.2019 - 01.2022
- Taking on managerial responsibilities in the event of management absentees.
- Responding to emails and phone calls.
- Role modelling exceptional customer service
- Creating a positive internal and external customer experience
- Promoting a culture of honesty and integrity; maintains confidentiality
- Taking an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Training and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigning registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addressing customer concerns and issues promptly, ensuring a positive customer experience
- Ensuring Associates execute tasks and daily activities in accordance with store plan as needed
- Communicating accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Providing and accepting ongoing recognition and constructive feedback
- Partnering with Management on Associate training needs to increase effectiveness
- Ensuring adherence to all labor laws, policies, and procedures
- Promoting credit and loyalty programs during customer interactions
- Supporting and participating in store shrink reduction goals and programs
- Promoting safety awareness
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Barista / Server / Host
Lauberge Casino
04.2018 - 01.2019
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Describe menu items to customers or suggest products that might appeal to them.
- Clean service or seating areas.
- Receive and process customer payments.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean or sanitize work areas, utensils, or equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Conference & Catering Coordinator
Fairmont Bab Al Bahr Hotel
01.2014 - 01.2017
- Ensure smooth operation of the banquet floor by guaranteeing that there is an adequate supply, Functional equipment and appropriate staffing at all times.
- Provide administrative support to the Banquet Leadership Team.
- Act as a liaison between the banquet department and the hotel, especially the Accounting division.
- Respond to any guest (internal and external) request in an efficient and timely manner.
- Generate all department billing by using the appropriate computer software (Excel, Micros) from information provided by the department and BEO's.
- Edit payroll on a daily basis using sign in/out sheets.
- Review and cross reference all event orders to ensure that all BEO's are present. Follow up with Conference Services for any outstanding BEO's.
- Ensure all chargeable items on the Event Order have been billed accurately by matching to the Excel spreadsheet and Micros reports.
- Maintain employee records and ensure all appropriate paper work is completed.
- Respond to guest comments (favorable or unfavorable) on behalf of Banquets.
- Ensure all new hires go through comprehensive training plan as outlined
- Ensure that timely follow up training takes place on an ongoing basis.
- Motivate, lead, coach and monitor the performance of all Banquet team members
- Assume responsibility of the Department in the absence of the Banquet Manager.
- Attend pre-cons and meetings as required in the absence of the Banquet Manager.
- To complete assigned projects and perform other duties as required
- Actively participate and promote the Fairmont Bab Al Bahr's environmental program and Department specific initiatives in working towards sustainable operations.
- To be Health & Safety conscious and actively involved in maintaining a safe work environment.
- Keep an up-to-date knowledge of the menus, beverage/wine list and BEO's
- Review all group resumes and BEOs in order to ensure a successful completion of all Banquet responsibilities (as outlined in the resumes or BEOs)
- Maintain communication between Banquets and all relevant departments
- Maintain good working relationships with all colleagues and leaders in Banquet and relevant departments
- Check function area set ups to ensure departmental standards are always maintained
- Ensure that Departmental Logbook and pass-off is completed, ensuring follow-ups on any outstanding issues from pass- off
- Ensure all guest feedback is communicated to the F&B Office (i.e. Guest compliments, GIA forms)
- Check VIP list and follow up on all deliveries
- Ensure scheduling of colleagues is as per business requirements; anticipating business levels, schedule colleagues/ leaders for lieu days
- Ensure the payroll of all Banquet colleagues is submitted and time sheets are accurate in a timely manner
- Work along with all F&B Outlet Leaders to have adequate leadership presence and colleagues Presence
- Conduct any other duties or tasks assigned by Banquet Manager, Assistant F&B Director or F&B Director
Call Center Representative/Royal Service Agent
Fairmont Bab Al Bahr Hotel
01.2012 - 01.2014
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller's request and ensure follow up according to the hotel's standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the "Royal Service" software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external Guests
- Have full knowledge of the hotel's emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Responds to all incoming calls complying with FHR standards and transfers them to the appropriate destination
- Responds to all in house guests requests and transmits the order to the corresponding department for request to be treated complying with FHR standard
- Arranges special deliveries and celebration of special occasions for our guest
- Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
Linen Attendant
Fairmont Bab Al Bahr Hotel
01.2011 - 01.2012
- Consistently offer professional, friendly and engaging service
- Following and ensuring the schedules are adhered to the business needs of each week.
- Advise Laundry Manager about misuse of linen and uniforms by individuals or user departments to be addressed to the concerned.
- To ensure that the transporting, receiving, sorting, production and delivery of all linen, uniforms and Guest laundry are according to the set standards
- Ensure that the wash processes are followed as per the set standard formulas in line with the time, temperature and dosing of chemicals
- Ensure the timely delivery of linen to the hotel for a smooth operation of all user departments
Sales Agent
Norvik international hospital
02.2010 - 05.2011
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Bachelor of Arts - Social Sciences Education
Makerere University
Kampala, Uganda01.2010
High School Diploma -
Mbogo Senior Secondary School
01.2005
Skills
- Customer Relationship Management
- Team Leadership
- Conflict Resolution
- Sales and Upselling
- Performance Monitoring
- Call Center Operations
- Inventory and Store Management
- Multi-channel Communication
- Brand identity development
- Microsoft office
- Fashion trends analysis
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Visual Merchandising Coordinator
Winston Retail
06.2024 - Current
Assistant Store Manager
TJX Companies
01.2023 - 06.2024
Assistant Women’s Department Manager
NORDSTROM
01.2022 - 01.2023
Tj Maxx Key Carrier
TJX Companies
01.2019 - 01.2022
Barista / Server / Host
Lauberge Casino
04.2018 - 01.2019
Conference & Catering Coordinator
Fairmont Bab Al Bahr Hotel
01.2014 - 01.2017
Call Center Representative/Royal Service Agent
Fairmont Bab Al Bahr Hotel
01.2012 - 01.2014
Linen Attendant
Fairmont Bab Al Bahr Hotel
01.2011 - 01.2012
Sales Agent
Norvik international hospital
02.2010 - 05.2011
Bachelor of Arts - Social Sciences Education
Makerere University
High School Diploma -
Mbogo Senior Secondary School
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