Sierra Valenzuela
Loveland,CO
Summary
Dynamic leader, enhancing customer satisfaction and team performance through innovative management and a focus on effective communication and problem-solving. Skilled in inventory management and fostering a collaborative work environment, I consistently exceed operational goals with creativity and precision.
Overview
5
5
years of professional experience
Work History
Sandwich Artist
Subway
10.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
Manager
Subway
06.2024 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Contest Culture Manager
Nothing Bundt Cakes
08.2022 - 06.2024
- Implemented training programs for employees, boosting overall productivity and skill sets.
- Managed recognition programs celebrating employee achievements, increasing morale and motivation levels.
- Developed employee engagement programs for increased job satisfaction and retention.
- Organized team-building activities to strengthen cross-functional collaboration.
- Created a comprehensive onboarding process, ensuring new hires felt welcomed and supported from day one.
- Decorated cakes
- Frosted cakes occasionally
- Worked up front to create positive environment for our guests
Assistant Manager
Subway
08.2020 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Rocky Mountain High School
Fort Collins, COSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Food preparation
- Reliability and punctuality
- Multitasking and prioritizing
- Cash handling
- Attention to detail
- Dependable and honest
- Patience and empathy
- Taking and preparing orders
- Safe food handling
- Order management
- Creativity and innovation
- Product upselling
- Inventory counts
- Product stocking and rotation
Timeline
Sandwich Artist
Subway
10.2024 - Current
Manager
Subway
06.2024 - 10.2024
Contest Culture Manager
Nothing Bundt Cakes
08.2022 - 06.2024
Assistant Manager
Subway
08.2020 - 08.2022
Rocky Mountain High School
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