Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sierra Sanchez

Thornton

Summary

Versatile professional with a strong background in high-pressure 911 emergency dispatch, known for rapid decision-making, clear communication, and problem-solving under stress. Previously explored digital marketing, gaining insight into user behavior, brand engagement, and online strategy. Currently transitioning into UI/UX design with a solid foundation in computer science. Passionate about creating intuitive and accessible digital experiences by combining real-world operational experience, marketing awareness, and a user-centered design approach. Focused on building thoughtful, efficient interfaces that truly meet user needs.

Overview

7
7
years of professional experience

Work History

Emergency Communications Specialist

Denver 911
06.2023 - Current
  • Assisted in the development of effective standard operating procedures for the Emergency Communications Center.
  • Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
  • Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
  • Regularly monitored equipment functionality, identifying issues early to prevent potential downtime or miscommunication.

Emergency Communications Dispatcher

Adams County Communications Center
08.2019 - 04.2023
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

68W Combat Medic

United States Army
02.2018 - 02.2025
  • Ensured continuity of care for transferred patients by thoroughly documenting medical history, treatments provided, and follow-up requirements before hand-off to receiving facilities.
  • Maintained compliance with military healthcare regulations by adhering to strict guidelines for documentation, medication administration, and disease prevention measures while deployed overseas or at home station garrisons.
  • Contributed to the development of operational plans by providing expert input on medical logistics, casualty evacuation procedures, and force health protection measures.


Education

Bachelor of Science - Computer Science

Colorado Technical University
Colorado Springs
08-2026

Skills

  • Data analysis
  • Customer engagement
  • Graphic design
  • Website management
  • Strategic marketing
  • Data collection
  • Analytics reporting
  • Adobe creative suite
  • User empathy
  • User research
  • Usability testing

Languages

Spanish
Native or Bilingual

Timeline

Emergency Communications Specialist

Denver 911
06.2023 - Current

Emergency Communications Dispatcher

Adams County Communications Center
08.2019 - 04.2023

68W Combat Medic

United States Army
02.2018 - 02.2025

Bachelor of Science - Computer Science

Colorado Technical University

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Sierra Sanchez