Sierra Natareno Perez
Littleton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medical Office Specialist
Aurora Denver Cardiology Associates
Englewood
01.2026 - Current
- Managed patient scheduling and appointment confirmations for cardiology services.
- Coordinated communication between patients and healthcare providers effectively.
- Processed medical records and insurance documentation accurately and efficiently.
- Handled patient inquiries and resolved issues promptly and professionally.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Answered and directed incoming calls in a professional manner.
- Performed data entry of patient information into electronic health records system.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Parenting Break
Self
Littleton
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance flow of household.
- Worked efficiently under high stress situations in order to provide best possible care and solutions.
- Multitasking in order to complete all tasks for the day within a timely manner.
New Patient Scheduler
University of Colorado Medicine
Aurora
08.2022 - 01.2023
- Scheduled new patient appointments using electronic health record systems.
- Collaborated with healthcare providers to manage patient flow efficiently.
- Communicated appointment details clearly to patients and their families.
- Verified insurance information and collected necessary patient data.
- Maintained accurate records of patient interactions and appointment changes.
- Assisted patients with registration processes and inquiries regarding services.
- Utilized electronic health record software for scheduling purposes.
- Processed cancellations or rescheduling requests promptly according to organizational policy.
- Resolved scheduling conflicts by working collaboratively with team members to find suitable solutions.
- Ensured that all documentation was completed accurately prior to appointment confirmation.
- Demonstrated exceptional customer service skills while interacting with both internal staff and external customers.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
Dental Assistant
All Kids Dental
Evergreen
08.2019 - 08.2022
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing materials.
- Educated patients on oral hygiene practices and post-treatment care.
- Scheduled appointments and coordinated patient follow-ups for optimal care continuity.
- Managed patient records using electronic health record systems efficiently.
- Trained new staff on office protocols and clinical procedures effectively.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Crew Lead
AMC Theatres
Littleton
09.2016 - 10.2020
- Supervised daily operations and team performance in fast-paced cinema environment.
- Trained and mentored new crew members on service standards and procedures.
- Ensured compliance with safety protocols and health regulations during shifts.
- Coordinated inventory management for concessions, ensuring stock availability.
- Implemented cleaning routines to maintain cleanliness in auditoriums and common areas.
- Collaborated with management on improving operational efficiency and workflow processes.
- Assigned work duties, monitored workflow, and evaluated results.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
Education
Dakota Ridge High School
Littleton, ColoradoSkills
- Electronic health records
- Patient scheduling
- Customer service
- Medical terminology
- Healthcare compliance
- Team leadership
- Problem solving
- Time management
- Critical thinking
- Adaptability
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Medical Office Specialist
Aurora Denver Cardiology Associates
01.2026 - Current
Parenting Break
Self
01.2023 - Current
New Patient Scheduler
University of Colorado Medicine
08.2022 - 01.2023
Dental Assistant
All Kids Dental
08.2019 - 08.2022
Crew Lead
AMC Theatres
09.2016 - 10.2020
Dakota Ridge High School