Sierra Mildbrandt
Colorado Springs
Summary
Proven in enhancing patient care and support at UCHealth, I excel in medical safety procedures and problem-solving, ensuring optimal patient experiences. My ability to multitask and provide emotional support has significantly improved care standards, demonstrating a commitment to excellence and a deep understanding of healthcare needs.
Professional healthcare worker with strong background in patient care, medical procedures, and healthcare support. Focused on team collaboration and achieving optimal results in dynamic medical environment. Skilled in patient monitoring, administering medication, and maintaining accurate medical records. Reliable, adaptable, and committed to providing high-quality care.
Patient-focused [Job Title] brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA
03.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Nursing Assistant Student
UCHealth
09.2021 - 10.2021
- Assisted with patient admissions and discharges, ensuring a smooth transition between healthcare settings and providing thorough orientation to new patients as needed.
- Aided in the prevention of pressure ulcers through regular repositioning and meticulous skin assessments as per facility protocol.
- Maintained up-to-date knowledge of best practices in nursing assistant techniques, attending continuing education courses and staying informed on industry developments.
- Managed inventory of medical supplies within the facility, restocking items as needed and reporting any shortages or discrepancies to nursing supervisors.
- Assisted nurses with medical procedures, ensuring efficient and safe treatment for patients.
- Assisted patients with mobility issues, promoting independence through physical therapy exercises and walking routines as directed by healthcare professionals.
Receptionist
Quality Rehab Physical Therapy
03.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Care Plan Coordinator
Center at Centennial
06.2018 - 03.2019
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Maintained compliance with regulatory standards by adhering to guidelines when creating and updating patient records.
- Ensured continuity of care by maintaining thorough records of patient interactions, updates to care plans, and treatment goals achieved.
- Provided training for clinical staff on proper care plan documentation, boosting overall efficiency in data management and interdisciplinary collaboration.
- Assisted patients in achieving their goals by providing ongoing support and guidance throughout the care plan process.
Volunteer - Birth Center
St. Francis Medical Center
06.2017 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Sterile Processing
Pikes Peak State College
Certificate - Nursing Assistant
Pikes Peak State College
12-2021
High School Diploma -
Liberty High School
05-2018
Skills
- Patient care
- HIPAA compliance
- Vital sign monitoring
- Patient charting
- Patient observation
- Emotional support
- Patient transport
- Patient positioning
- Specimen collection
- Diagnostic procedures
- Health education
- Disability support
- Medical equipment operation
- Transfer assistance
- Problem-solving
- Attention to detail
- Multitasking
- Problem-solving abilities
- Direct patient care
Certification
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
Timeline
Insurance Agent
USAA
03.2022 - Current
Nursing Assistant Student
UCHealth
09.2021 - 10.2021
Receptionist
Quality Rehab Physical Therapy
03.2019 - 01.2020
Care Plan Coordinator
Center at Centennial
06.2018 - 03.2019
Volunteer - Birth Center
St. Francis Medical Center
06.2017 - 06.2018
Sterile Processing
Pikes Peak State College
Certificate - Nursing Assistant
Pikes Peak State College
High School Diploma -
Liberty High School
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