Sierra Damore
Wetmore
Summary
Dynamic professional with extensive experience as a Claims Representative at Farmers Insurance Company, excelling in claims assessment and investigation. Proven ability to enhance service delivery through effective communication and analytical reasoning. Recognized for training team members and optimizing operations, ensuring compliance and timely resolutions in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Claims Representative
Farmers Insurance Company
Wetmore, CO
11.2023 - Current
- Processed claims efficiently, ensuring compliance with company policies and state regulations.
- Evaluated claim documentation for accuracy and completeness, facilitating timely resolutions.
- Communicated effectively with policyholders to gather necessary information and clarify coverage details.
- Collaborated with internal teams to investigate complex claims, enhancing overall service delivery.
Shift Supervisor
Bristol Brewing
Colorado Springs, CO
07.2022 - 07.2023
- Supervised daily operations to ensure efficient production and quality standards.
- Trained and mentored team members on operational procedures and safety protocols.
- Coordinated shift schedules to optimize workforce productivity and resource allocation.
- Monitored equipment performance, identifying issues for timely maintenance and repairs.
911 Dispatcher
Collier County Sheriff's Office
Naples, FL
07.2013 - 11.2021
- Managed emergency calls, prioritizing response based on urgency and nature of incidents.
- Coordinated with law enforcement and emergency services to ensure efficient resource allocation during critical situations.
- Operated advanced computer-aided dispatch (CAD) systems for tracking and dispatching units effectively.
- Trained new dispatchers on protocols, communication techniques, and system operations to enhance team performance.
Education
Automotive Technology Certificate - Automotive
Fort Myers Technical College
Fort Myers, FL06-2018
High School Diploma -
Greece Arcadia Highschool
Rochester, NY06-2012
Skills
- Microsoft office
- Claims assessment
- Claims investigation
- Time management
- Analytical reasoning
- Active listening
Accomplishments
- Played a key role in launching a new program that expanded service offerings
- Helped establish and operationalized a new department
- Trained new applicants
- Stork Award
Timeline
Claims Representative
Farmers Insurance Company
11.2023 - Current
Shift Supervisor
Bristol Brewing
07.2022 - 07.2023
911 Dispatcher
Collier County Sheriff's Office
07.2013 - 11.2021
Automotive Technology Certificate - Automotive
Fort Myers Technical College
High School Diploma -
Greece Arcadia Highschool