Sidney Caisey
Englewood
Summary
Accommodating, friendly Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions, building trust with customers to promote satisfaction, resolve concern and maintain long-term loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Walmart
Englewood
09.2017 - Current
- resolved customer complaints, questions, and concerns quickly and efficiently.
- Assisted customers with product inquiries and service-related issues.
- listened actively to customer questions and complaints to enhance service quality.
- Supervised a team of associates, addressing customer issues and facilitating transactions.
- Proficiently handled multiple high volume transaction types
- Ensured customer financial accounts were properly maintained to facilitate accurate transactions.
- Maintained product displays and ensured store cleanliness.
- trained new hires on products, services, and best practices to streamline onboarding.
Blended Customer Care Agent/Admin Assistant
24/7 Intouch
Aurora
01.2015 - 11.2015
- Handled inbound and outbound calls, processed orders and transactions, resolved customer issues and complaints, and focused on First Call Resolution while managing data entry, scheduling, and timely correspondence with customers and clients via email, chat, and social media.
- Managed high call volumes while maintaining quality service standards consistently.
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Analyzed customer needs to recommend relevant products or services.
- Collaborated with team members to enhance service delivery and support processes.
- Collaborated with company teams to implement effective solutions to customer problems.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Managed database systems containing customer contact information.
Education
General -
Gateway High School
Aurora, CO05-2009
Skills
- Customer service
- Technical support
- First contact resolution
- Client assistance
- Client care
- Sales
- Retail sales
- Order fulfillment
- Cash handling
- High-volume transactions
- Live Chat
- Microsoft Office
- Microsoft Excel
- Data entry
- Troubleshooting
- Problem solving
- Active Directory
- Operating systems
- Oracle
- Empower
- Database management
- Call handling
- Staff management
- Employee training
- Customer relationship management
- Basic math
- Effective communication
- POS
- Call handling
Awards
Academic letter, 05/01/08, I received a Letter in academics for having a GPA of 3.5 or higher while in High School.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Associate
Walmart
09.2017 - Current
Blended Customer Care Agent/Admin Assistant
24/7 Intouch
01.2015 - 11.2015
General -
Gateway High School