Shyli Beard
Colorado Springs
Summary
Dedicated professional with strong customer service skills, adept at multitasking and maintaining order accuracy. Committed to delivering exceptional experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waitress/Server
Mimi's Cafe
Colorado Springs, CO
05.2025 - 05.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu selection and offered recommendations to enhance guest experience.
- Accurately processed orders using point-of-sale system, ensuring timely delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Collaborated with kitchen staff to ensure efficient order preparation and service flow.
- Adapted quickly to changing demands during peak hours, enhancing team productivity.
- Addressed customer inquiries and concerns promptly, fostering positive relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Starbucks
Colorado Springs, CO
03.2023 - 01.2026
- Prepared high-quality espresso beverages and specialty drinks according to customer preferences.
- Maintained cleanliness and organization of workstations and equipment during shifts.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Provided exceptional customer service, handling inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently, processing orders and managing cash transactions accurately.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Implemented strategies for up-selling menu items to enhance customer experience and sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Sandwich Artist
SUBWAY®Restaurants
Pueblo, CO
03.2022 - 11.2022
- Crafted customized sandwiches following customer specifications to ensure satisfaction.
- Maintained cleanliness and organization of workspace to comply with health regulations.
- Operated point-of-sale system accurately for processing orders and payments.
- Trained new team members on sandwich preparation techniques and safety protocols.
- Monitored inventory levels, assisting in stock replenishment to minimize shortages.
- Implemented best practices for food safety, resulting in improved compliance scores.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Education
No Degree - Aviation
Soco Flights Pros
Pueblo, CO12.2028
Associate of Science - Behavioral Sciences
Pueblo Community College
Pueblo, CO05.2028
High School Diploma -
Goal Academy
Pueblo, CO05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Safe food handling
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Table setting
- Order accuracy
- Complaint resolution
- Menu memorization
- Time management
- Table bussing
- Tableside service
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Point of sale operation
- Bar terminology
- Food spoilage prevention
- Basic math
- Reliability and punctuality
- Food handling safety
- Tip calculation
- Plate carrying techniques
Timeline
Waitress/Server
Mimi's Cafe
05.2025 - 05.2026
Barista
Starbucks
03.2023 - 01.2026
Sandwich Artist
SUBWAY®Restaurants
03.2022 - 11.2022
No Degree - Aviation
Soco Flights Pros
Associate of Science - Behavioral Sciences
Pueblo Community College
High School Diploma -
Goal Academy