Shyla Martinez
Pueblo
Summary
Compassionate Pet Care Associate with hands-on experience in providing high-standard care for various types of pets. Strengths include knowledge of animal behavior, basic training techniques, and ability to administer medication when necessary. Proven success in maintaining clean and healthy environments for animals, contributing significantly to overall welfare.
Motivated Leader trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Petcare Associate
Petsmart
Pueblo
10.2024 - Current
- Assisted customers in selecting appropriate pet supplies and products.
- Maintained cleanliness and organization of pet care areas and displays.
- Educated pet owners on proper care, nutrition, and training techniques.
- Monitored animal health and behavior to ensure well-being and safety.
- Trained new associates on store policies and pet care procedures.
- Handled cash transactions accurately at the point of sale system.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Greeted pet owners and their animals in a friendly manner.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Sanitized cages and kennels between uses according to established protocols.
- Adhered to local laws pertaining to animal safety and welfare regulations.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Ensured that all paperwork was completed accurately prior to releasing animals back into their owner's care.
- Contributed ideas during brainstorming sessions related to marketing campaigns.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Associate Lead with Keys
Petsmart
Pueblo
12.2021 - 10.2024
- Supervised team members and provided training on customer service standards.
- Managed daily operations and ensured compliance with company policies.
- Coordinated inventory management and maintained stock levels in the store.
- Assisted customers with product selection and resolved inquiries effectively.
- Monitored cash register operations and ensured accurate transactions.
- Implemented various strategies designed to minimize losses due to theft or unauthorized access.
- Assisted in managing the daily operations of a large retail store, including customer service, cashiering, and stocking.
- Supervised bank deposits and security procedures to support store opening and closing.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
Education
Central High School
Pueblo, COSkills
- Customer education
- Animal health monitoring
- Product knowledge
- Sales transactions
- Team supervision
- Time management
- Company procedure adherence
- Computer skills
- Medication administration
- Employee training
- Cash handling
- Conflict resolution
- Staff education
- Change management
- Coaching and mentoring
- Goal oriented
Certification
- Fork lift certified 2021
Timeline
Petcare Associate
Petsmart
10.2024 - Current
Associate Lead with Keys
Petsmart
12.2021 - 10.2024
Central High School