Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shyenne Cantrell

Aurora

Summary

Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.

Overview

4
4
years of professional experience

Work History

Insurance Agent

State Farm
07.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Conducted lead generation efforts by initiating contact with potential clients through outbound calls.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Utilized CRM software to manage client relationships.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Increased Google ratings in correspondence to customer service and expertise provided.
  • Finalized sales and collected necessary deposits.

Insurance Agent

Farmers Insurance
04.2023 - Current
  • - Proactively reach out to qualified leads via cold calls, discussing tailored insurance solutions.
  • - Educate prospects on various coverage options, endorsements, and additional benefits to meet their specific needs.
  • - Provide personalized assistance to individuals seeking insurance, guiding them through policy details and clarifying any questions they may have.

All Purpose Clerk

King Soopers
08.2021 - 10.2023
  • Promoted within less than a years time working for the company and efficiently completed all orders on time.
  • Processed vendor invoices and regulated vendor product/floor displays/merchandising.
  • Praised for great work from multiple customers.
  • Worked under high pressure and high standards. Managed the department and other associates/vendors.
  • Recognized for excellent work ethic and able to handle ambiguous situations.
  • Employee of the month.
  • Dealt with customers over phone and in person.
  • Improved customer satisfaction by providing efficient and accurate service in various departments.
  • Participated in training sessions for improved job performance and knowledge of store procedures or policies.
  • Managed inventory levels by conducting regular audits and maintaining proper stock rotation procedures.

Beauty Team Member

Target
11.2022 - 04.2023
  • Merchandising product based on sale ad for the week.
  • Placing signage around store based on sale ad for the week.
  • Fulfilling customer online orders.
  • Replenishing stock to shelves.
  • Processing customer requests and phone calls.
  • Used plan-o-gram instructions to organize and maintain displays.
  • Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
  • Assisted in training new beauty team members on store policies, procedures, and product knowledge.
  • Demonstrated expert knowledge of current beauty trends, allowing for tailored advice based on individual client needs.

Education

Property And Casualty License -

Kaplan Financial/State Of Colorado
01.2024

Life And Health License - undefined

ExamFX
03.2024

GED/Highschool Diploma - undefined

Pickens Technical College
08.2022

Skills

  • Quotes and sales
  • Customer service
  • Professionalism and ethics
  • Licensed insurance agent
  • Client relations
  • Client needs analysis
  • Upselling
  • CRM software
  • Merchandising

Languages

English
Full Professional

Timeline

Insurance Agent

State Farm
07.2024 - Current

Insurance Agent

Farmers Insurance
04.2023 - Current

Beauty Team Member

Target
11.2022 - 04.2023

All Purpose Clerk

King Soopers
08.2021 - 10.2023

Life And Health License - undefined

ExamFX

GED/Highschool Diploma - undefined

Pickens Technical College

Property And Casualty License -

Kaplan Financial/State Of Colorado

Similar Profiles

CREATE PROFILE
Shyenne Cantrell