Erica Hernandez
Aurora
Summary
Adaptable professional experienced in service positions and social work sectors. Known for effective problem-solving and cultural competence, contributing to high client satisfaction and streamlined service delivery. Ready to leverage these strengths to enhance team performance and client experiences.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
Aurora, CO
07.2025 - Current
- Prepared and served beverages according to standardized recipes, ensuring quality and consistency.
- Assisted customers with menu selections, providing excellent service to enhance their experience.
- Adapted quickly to high-volume environments, managing time effectively during peak hours.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Intake Intern
Arapahoe County Department of Human Services
Aurora, CO
08.2025 - 05.2026
- Conducted client assessments to gather necessary information for service eligibility determinations.
- Assisted in developing individualized service plans tailored to client needs and goals.
- Coordinated communication between clients and various community resources for effective service delivery.
- Maintained accurate case records and documentation to support compliance with departmental policies.
- Maintained confidentiality of sensitive client information in accordance with HIPAA regulations, ensuring privacy throughout the intake process.
- Participated in regular training sessions to stay updated on best practices within the field of social work and intake processing techniques.
- Demonstrated cultural competence when working with diverse populations, adapting communication styles accordingly to provide equitable service experiences for all clients.
Starbucks Supervisor
Sage Hospitality
Denver, CO
05.2023 - 06.2025
- Oversaw daily operations to ensure compliance with hospitality standards and policies.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Resolved guest concerns promptly, maintaining high satisfaction rates through effective problem-solving.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - Social Work
Metropolitan State University of Denver
Denver, CO05.2026
Skills
- Collaborative Problem-solving
- Multicultural competence
- Multitasking Abilities
- Effective communication
- Active listening
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Intake Intern
Arapahoe County Department of Human Services
08.2025 - 05.2026
Barista
Dutch Bros
07.2025 - Current
Starbucks Supervisor
Sage Hospitality
05.2023 - 06.2025
Bachelor of Science - Social Work
Metropolitan State University of Denver