SHIVA SAI DEEPTHI PASUPULETI
Denver
Summary
Highly skilled and versatile Data Analyst and Business Operations specialist with over 4 years of experience bridging the gap between business operations and IT development teams. Proven expertise in release management, User Acceptance Testing (UAT) coordination, SQL query optimization, and data visualization across supply chain, distribution, and manufacturing environments. Demonstrates a strong ability to manage Go-Live execution, handle ServiceNow workflows, gather technical requirements, and simplify complex data for non-technical audiences. Proficient in Lean Manufacturing principles and Agile and SDLC frameworks.
Overview
7
7
years of professional experience
Work History
Business Operations Analyst II / M&D IT Support
EchoStar
01.2025 - Current
- Developed and managed 10+ comprehensive Go-Live plans, defining tasks, dependencies, schedules, resources, and approvals while owning the Go-Live Bridge to maintain all release artifacts.
- Provided hands-on operational support for the successful M01 Go-Live by coordinating 4+ UAT sessions, sending 15 communication updates, documenting 20+ issues, and implementing 4 process improvements with Operations.
- Supported the ongoing M02 rollout lifecycle by facilitating 5+ UAT sessions, sending 10+ timely updates, documenting emerging issues, and applying historical post-mortem learnings to optimize delivery efficiency.
- Supported Change Advisory Board (CAB-ready) preparation by utilizing ServiceNow to draft Service Change Requests (SCRs) and oversaw the transition from development to production.
- Participated in Agile sprints, backlog grooming, and daily stand-ups using the digital workspace (HIVE) to contribute to project planning, execution, and support end-to-end business operations.
- Conducted in-depth data analysis to evaluate and optimize the performance of the Warehouse Management System (WMS) Scale environment, supporting operational efficiency and system functionality.
- Dispatched 20+ targeted deployment communications per Go-Live to stakeholders, leadership, and business users before, during, and after deployment, documenting all issues and resolutions.
- Coordinated and supported service account password updates on SQL Server and Oracle environments, documenting 3+ planning and validation meetings while ensuring timeline alignment.
- Assisted in troubleshooting application issues, performed root cause analysis to ensure system reliability, and coordinated localized testing cycles across cross-functional parameters.
Data Analyst
AImIT
01.2024 - 12.2024
- Developed complex SQL queries across multiple syntaxes to support data extraction and analytical insights, driving impactful decision-making across multiple business functions.
- Independently created technical solutions to address business process challenges, reducing operational inefficiencies and enhancing data processing capabilities.
- Designed and maintained comprehensive Tableau and Power BI dashboards that provided critical insights into web traffic, customer engagement, and site conversion trends.
- Delivered clear, accessible technical reports and procedure documents, enabling cross-functional teams to leverage data insights effectively and efficiently.
- Acted as an on-call support resource for database and reporting issues, ensuring data availability and minimizing downtime for key reports and dashboards.
- Collaborated with product and marketing teams to align data analytics with business objectives, identifying patterns and recommending actionable strategies to improve user engagement.
Data Analyst
CYIENT LTD
11.2019 - 12.2021
- Engaged in ETL processes and data quality management, ensuring accurate, consistent data for reporting and visualizations critical to Northern Power Grid operations.
- Created and optimized SQL queries to streamline data pipelines and support a seamless flow of information between engineering, supply chain, and warehouse management systems.
- Leveraged analytical skills to support Lean Manufacturing principles, analyzing process bottlenecks and recommending improvements to reduce waste and enhance efficiency.
- Acted as a liaison between engineering and supply chain teams, translating complex technical requirements into data-focused solutions that improved workflow coordination.
- Enhanced warehouse operations by incorporating Warehouse Management Systems (Manhattan SCALE) data, contributing to more effective inventory tracking and logistics management.
- Presented findings and recommendations to senior management and project stakeholders, providing insights that facilitated data-driven decision-making in manufacturing and supply chain management.
Education
Master of Science - Software Engineering
Concordia University
Wisconsin12-2023
Bachelor of Technology - Information Technology
Keshav Memorial Institute of Technology
05-2019
Skills
- Release & Deployment Management: Go-Live Bridge Ownership, Deployment Execution, Service Change Requests (SCR), ServiceNow, Change Advisory Board (CAB) Readiness
- Testing & Quality Assurance (TQA): User Acceptance Testing (UAT) Coordination, Production Validation, Bug and Issue Tracking
- Data Analytics & Engineering: SQL (Optimization, Extractions), Python, Power BI, Tableau, Advanced Excel (VBA, Power Query), Azure Data Factory
- Core Systems & Platforms: Warehouse Management Systems (Manhattan SCALE), WFM, OFS, HIVE Workspace, SQL Server, Oracle Database
- Project Management & Methodology: Agile methodologies, SDLC frameworks, Lean Manufacturing Principles, ISO:9001 Auditing support
- Collaboration & Influence: Cross-Functional Coordination, Stakeholder Communications, Technical Documentation, Training and Presentations
Awards
- Employee of the month
- 2025 Impact Award
Timeline
Business Operations Analyst II / M&D IT Support
EchoStar
01.2025 - Current
Data Analyst
AImIT
01.2024 - 12.2024
Data Analyst
CYIENT LTD
11.2019 - 12.2021
Bachelor of Technology - Information Technology
Keshav Memorial Institute of Technology
Master of Science - Software Engineering
Concordia University