SHIRLEY MARIE MOYRONG
Livermore
Summary
Healthcare operations leader with 20+ years of experience, including 8+ years leading multi-site ambulatory specialty practices within Sutter Health. Proven track record of improving patient access, provider productivity, workforce engagement, and financial performance. Expertise in ambulatory operations, regulatory compliance, quality improvement, and strategic growth initiatives. Known for building high-performing teams, driving operational excellence, and partnering with physicians and executive leadership to achieve system-level goals.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
AREA MANAGER, MEDICAL SPECIALTIES
Sutter Health
01.2017 - Current
- Provide operational and strategic leadership for three ambulatory specialty clinics, overseeing dermatology and specialty services across multiple sites. Lead workforce, financial performance, patient experience, and quality outcomes in alignment with organizational priorities.
- Key Achievements:
- Directed operations for 3 clinics with oversight of 29 staff and 6 providers across multiple locations
- Improved patient access by 15–25% through scheduling optimization, template redesign, and capacity planning
- Increased provider productivity (AVED) by 10–15% through workflow redesign and improved resource utilization
- Reduced overtime and premium labor costs by >20% through workforce planning and staffing optimization
- Led onboarding and integration of multiple providers, expanding access and specialty service capacity
- Implemented RISE initiative to reduce physician inbox burden and improve provider satisfaction
- Established dermatology prior authorization program, reducing physician administrative workload and improving efficiency
- Drove data-informed decision-making using operational, financial, and quality metrics
- Ensured compliance with regulatory, accreditation, and patient safety standards across all sites
- Achieved Employee Opinion Week Leadership Index score of 5.00 and engagement score of 4.71
SUPERVISOR
PAMF Dublin
01.2011 - 01.2017
- Managed daily operations of a high-volume ambulatory specialty clinic, supervising 10–20 clinical and administrative staff.
- Key Achievements:
- Oversaw clinic operations including staffing, scheduling, workflow optimization, and patient experience
- Improved operational efficiency through process standardization and continuous improvement initiatives
- Developed and coached staff through performance management and professional development
- Partnered with physicians to meet access, quality, and productivity goals
- Supported regulatory compliance and patient safety initiatives
Education
Certificate - Medical Assisting
Bryman College
Skills
- Ambulatory Operations Multi-Site Leadership Strategic Planning Physician Partnership Practice Management Regulatory Compliance Quality Improvement Patient Safety Financial Stewardship Workforce Planning Labor Management Productivity Optimization Patient Access & Throughput Change Management Lean Healthcare Data Analytics Epic Systems Performance Improvement
Timeline
AREA MANAGER, MEDICAL SPECIALTIES
Sutter Health
01.2017 - Current
SUPERVISOR
PAMF Dublin
01.2011 - 01.2017
Certificate - Medical Assisting
Bryman College