Shirley Hooker
Cleveland,OH
Summary
- Great Customer Service with extensive experience at Louis Stokes Cleveland VA Medical Center, excelling in data organization and negotiation.
- Proven track record in communication and enhancing client satisfaction.
- Skilled in scheduling and maintaining accurate records, ensuring efficient operations in fast-paced environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Committed to delivering exceptional service and optimizing procurement processes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Purchasing Agent
Louis Stokes Cleveland VA Medical Center
Cleveland
07.2011 - 09.2024
- My position was that of the Lead PA, for ordering surgical supplies for the surgical department, dental, pulmonary and cardiology departments.
- I also was responsible for making sure that the Sandusky and Canton prosthetics appointments were forwarded to the proper personnel, and they were scheduled accordingly.
- I was also required to assist in answering calls for the call center and rerouting to the proper departments, taking messages, and depending on the call, scheduling appointments, or transportation.
- Since working in the prosthetics department, I was the lead clerk/scheduler and PA...this involved scheduling appointments for all the clinics, located in the prosthetics department (7) and also the Major Medical clinics, at Wade Park and Brecksville.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- My job duties involved creating appointment letters, and setting up travel arrangements with mobile martin.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Excellent communication skills, both verbal and written.
- I made phone calls to patients, regarding there appointments, cancelled clinics, items to be picked up and follow ups.
- Worked with departments to find new and better items to fulfill diverse needs.
- Maintained documentation for all purchases and schedules.
Purchasing Agent
Louis Stokes Cleveland VA Medical Center
Cleveland
04.2019 - 01.2021
- I worked as the Home 02 coordinator, my duties consisted of;
- Handling budgets and paying vendors
- Known for delivering outstanding service and enhancing client satisfaction.
- Responsible for the delivery, setup, and maintenance of home oxygen supplies
- Maintain accurate records of services provided, patient progress, and equipment status.
- Respond to emergency situations related to the oxygen
- Handle administrative duties, such as scheduling, data entry, and answering phone calls.
Program Support Assistant
Louis Stokes Department Of Veterans Affairs
Cleveland
10.2007 - 07.2008
- My position was that of a Program Support Assistant in the Psychiatric Emergency Room.
- My jobs duties consisted of: Answering, screening and forwarding phone calls to the various personnel within our department as well as other calls that were transferred to me.
- I was responsible for filling out, the different types of forms that were used in regards to HIPPA rules and regulations.
- I was responsible for registering patients for admission.
- I gathered demographical,financial and other important information needed to process forms and records.
- I entered this information into the computer data system.
- This position also required that I be responsible for accessing certain numbers and individuals in relation to our department, and to be able to contact them when needed.
- Although I transferred from another facility at a higher grade to take this position, I did it with the belief that the experience I would gain from working in a larger facility would prepare me for other positions within the hospital and eventually give me the opportunity to advance much further as a VA employee.
Switchboard Operator
Aleda E. Lutz VA Medical Center
Saginaw
05.2000 - 10.2003
- As a Switchboard Operator, I had access to every department in the hospital, as well as our affiliates.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Trained and mentored new employees.
- Documented messages and forwarded to correct individual.
- I maintained logs and other written information that was very vital to our facility.
- I communicated very effectively written and verbally on a daily basis with every type of profession, as well as our veterans.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
High School Diploma - Math, Social Studies, Science, English
06.1974
Basic Courses:
- Math
- Social Studies
- Science
- English
Skills
- Customer Service
- Comunication
- Data organization
- Scheduling
- Flexibility
Accomplishments
Over the past 13 1/2 years I have received the following specialized training in PAS programs:
- Effect Analysis Process )....this was a pilot program that started in September, 05 and ended in May, 06. My team members and I shared ideas, offered suggestions and came up with solutions that would help identify staff selecting wrong records in CPRS, Vista and charts and entering information on the wrong patient.
- Beneficiary Travel- I was responsible for determining eligibility, processing vouchers and authorizing transportation requests for patient transport.
- Advanced Clinical Access- assist patients in setting up same day appointments.
- Patient Lodging-acted as primary contact, in assisting patients in arranging lodging at our facility or other facilities, when they did not have transportation and could not arrange transportation.
Certification
Advanced Clinical Access
Timeline
Purchasing Agent - Louis Stokes Cleveland VA Medical Center
04.2019 - 01.2021
Purchasing Agent - Louis Stokes Cleveland VA Medical Center
07.2011 - 09.2024
Program Support Assistant - Louis Stokes Department Of Veterans Affairs
10.2007 - 07.2008
Switchboard Operator - Aleda E. Lutz VA Medical Center
05.2000 - 10.2003
Saginaw High School - High School Diploma, Math, Social Studies, Science, English